Payton Yantzer
Maple Valley,WA
Overview
6
6
years of professional experience
Work History
Assistant Gym Manager and Events Manager
Tahoma Athletic Club
Maple Valley , WA
08.2022 - Current
- Developed marketing campaigns to increase membership base and revenue streams.
- Resolved customer complaints in a timely manner while upholding company policies.
- Created promotional materials such as flyers and brochures to advertise services.
- Handled daily administrative tasks including filing paperwork and responding to emails.
- Trained new staff members on proper use of exercise equipment and membership/sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge about our gym policies and front desk tasks.
- Coordinating and executing all events at our gym such as sales events/fitness challenges, anniversary parties, and Holiday events. Tasks included communicating and booking vendors in the area as well as planning special sales and our classes for event.
Banquet Server
Landmark Event & Catering Company
Issaquah, Washington
06.2024 - 10.2025
- Seasonal work (Spring 2024-Fall 2025)
- I was designated as Floor/Dinner Captain during dinner services. This leadership role included many tasks, such as creating the flow and organization of dinner service, attending to the specifications of guests' food preferences, and providing an overall efficient food service that allowed guests to receive meals in a timely manner.
- Provided excellent customer service to enhance guest experience during events.
- Trained new servers on company policies and service standards.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment, according to event specifications and floor plans.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Front Desk/Customer Service
Tahoma Athletic Club
Maple Valley, WA
07.2019 - 08.2022
- Ensured 100% customer satisfaction while cashiering and selling memberships as well as providing a sense of community on a day to day basis.
- Maintained an up-to-date knowledge of gym products, services, membership pricing and policies.
- Resolved customer complaints quickly and professionally while ensuring satisfaction was achieved.
- Responded to customer queries in person, over the phone, or via email in a timely manner.
Education
Associates in Business Degree -
Green River College
06.2019
Bachelor of Arts - Hospitality Business Management
Washington State University
05.2022
Skills
- Vendor Relations
- Client Relations
- Staff Leadership
- Creativity and Adaptability
- Multitasking and Prioritization
- Time Management
- Event Planning
- Marketing
- Vendor Management
Special Projects
Self Employed Day of Wedding Coordinator
05/2021-08/2024
- Managed last minute problems in a calm and efficient manner
- Developed detailed timelines to ensure smooth coordination between vendors and clients.
- Coordinated with caterers, florists, musicians, photographers and other service providers to ensure a successful event.
- Provided guidance and support for bridal parties throughout the process.
- Communicated regularly with bridesmaids, groomsmen and family members about upcoming tasks or changes in plans.
- Maintained organized records of client contact information along with notes about specific requests or preferences.
References
- Rebecca Duty, Tahoma Athletic Club Manager (Retired)
Phone: 206-909-0912
- Brenda Rathjen, Landmark Event & Catering Company Banquet Server
Phone: 206-293-4765
Timeline
Banquet Server
Landmark Event & Catering Company
06.2024 - 10.2025
Assistant Gym Manager and Events Manager
Tahoma Athletic Club
08.2022 - Current
Front Desk/Customer Service
Tahoma Athletic Club
07.2019 - 08.2022
Associates in Business Degree -
Green River College
Bachelor of Arts - Hospitality Business Management
Washington State University