Payton Moon

• Developed and executed marketing campaigns across digital platforms to enhance brand visibility.
• Conducted market research to identify trends and consumer preferences, informing strategic decisions.
• Collaborated with cross-functional teams to produce promotional materials and content for various channels.
• Managed social media accounts, creating engaging content that increased audience interaction and reach.
• Maintained updated databases of leads and contacts for targeted marketing efforts, ensuring accuracy in outreach.
• Created engaging content for Pinterest, Facebook, and Instagram.
• Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
• Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
• Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
• Proofread marketing collateral ahead of printing to eliminate errors.
• Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
• Enhanced online presence with creation and management of social media content, leading to higher engagement rates.
• Collaborated with graphic designers to produce visually appealing marketing collateral that captured brand's essence.
• Managed website content updates, keeping information fresh and relevant for users.

• Provided exceptional customer service to bank customers, ensuring a positive and professional experience
• Processed various financial transactions including deposits, withdrawals, and loan payments with accuracy and efficiency
• Balanced cash drawer at the end of each shift, maintaining a high level of accuracy in all transactions
• Assisted customers with account inquiries, problem resolution, and product recommendations
• Promoted bank products and services to customers based on their needs and financial goals
• Educated customers on online banking platforms and guided them through the setup process for enhanced convenience
• Identified fraudulent activities or suspicious behavior during transactions, promptly reporting to management for further investigation
• Maintained knowledge of bank policies, procedures, and regulations to ensure compliance with industry standards
• Handled large volumes of cash accurately while adhering to strict security protocols at all times
• Resolved customer complaints or issues in a timely manner, escalating complex problems when necessary for prompt resolution
• Assisted in opening new accounts for customers by gathering required documentation and explaining account features/benefits

Provide the best customer service possible

• Supervise a team of more than 10 employees at a time
• Over see opening and closing the store
• Achieve daily goals
• Achieve daily tasks
• Comply with company policy and procedures
• Enforce policy and procedures to staff
• Make sure at all times the store is running smoothly
• Watch for theft
• Communicate to security and to other managers in the store with theft concerns
• Delegating to staff when we need help
• 1. At check outs
• 2. Customer service
• 3. Courtesy
• 4. Other departments
• Delegating staff to
• 1. Clean
• 2. Stock shelves
• 3. Face store
• 4. Refill bags
• 5. Get tills and deposit tills
• 6. Refill carts
• 7. Trash & recycling taken out
• 8. Take care of restrooms and much more
• I also need to oversee when to cut hours
• Call staff in when we have a call out
• Lottery
• Getting loans for registers that may need extra money
• Returns and exchanges
• Answering phones
• Price changes
• Price checks
• Dealing with customer complaints, questions or concerns about
• 1. Store
• 2. Employee
• 3. Sale
• 4. Merchandise
• 5. Ordering specific grocery item
• 6. Western Union
• 7. Postal Services
• 8. Lottery
• 9. Being overcharges for an Item
• 10. Fuel Saver questions and Credits
• 11. Any other problems or concerns that may come up
• Have to be able to work in all Departments of the store as a Service Manager as well as day to day be helpful and responsible for those Departments
• Market Grill ,Hy-Chi, Deli, Meat Department and Bakery
• Serving customers
• Taking orders
• Preparing meals
• Complying with all food and safety procedures and making sure staff is as well
• Cleaning cases, counters, floors, grills all work spaces
• Delegating to staff what to do next
• Making sure all employees for their shifts are set up for success
• Any customer complaints or concerns
• Any staff complaints or concerns
• Dishes
• Restocking merchandise
• Specialty meal items
• Customer Service
• Work at a fast pace
• Work at high volume
• Greet customers
• Restock food inventory
• Promote sales and promotion
• Open meat cases
• Close meat cases
• Clean meat cases
• Handle day to day operations
• Prepare specialty meats, such as many different kinds of
• 1. Stuffed pork chops
• 2. Chicken grillers
• 3. Stir fry's
• 4. Specialty hamburgers
• 5. Specialty brats
• 6. Shrimp skewers and more..
• All other Departments Health and Beauty, Frozen, Dairy, General Merchandise, pharmacy, Customer Service ,Lottery and Wine & Spirits
• Customer Service
• Customer Complaints
• Stocking merchandise
• Facing Aisles
• Delegating tasks
• Price changes
• Price checks
• Being a Cashier
• I have also worked as the Store Greeter the job entails
• Greeting the customers with a big smile and friendly atmosphere
• Promoting a sample item or items of the day, explaining to the customer what the sample is, the cost and where to find it in the store even other items to pair with it. Making sure that their first experience in our store is a happy one.
• My number one goal no matter what department I work in is to make sure that the customer has a wonderful experience in our store and that I and my staff has helped each customer with the best of our ability and if there is something I can not take care of I will find another manager to help with the problem so our customer leaves with a smile on their face and satisfied.
• I will also never ask another employee to do anything I would not do, If you are busy I can get the garbage, I will mop the floor, clean the bathroom, go get carts etc. we are one team and their to support and lift each other up. As a manager I am strict and firm, but I also know how to be compassionate and empathetic.
• Led daily operations to optimize customer service and enhance team performance.
• Implemented process improvements that reduced wait times and increased customer satisfaction rates.
• Analyzed customer feedback to drive strategic initiatives aimed at enhancing service quality.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

• Customer Service
• Serving Customers
• Work at a fast pace
• Work at high volume
• Greet customers
• Implement food safety and procedures
• Restock inventory
• Promote sales and promotions
• Take orders
• Open meat cases
• Close meat cases
• Clean meat cases
• Handle day to day operations
• Prepare specialty meats, such as many different kinds of
• 1. Stuffed pork chops
• 2. Chicken grillers
• 3. Stir fry's
• 4. Specialty hamburgers
• 5. Specialty brats
• 6. Shrimp skewers and more...
• Sweep
• Mop
• Clean equipment, counters, workspace
• Face aisles
• Dishes
• Delegating to other staff what to do next
• Training
• Completing tasks and list left by manager or previous staff to be finished for the day
• Customer complaints or concerns
• My goal is to make sure that all customers are satisfied with their experience in our store and I and the staff give them the best service possible and that the department is ran smoothly and efficiently, that all employees are set up for success for the next shift.
• Prepared and sliced meats, cheeses, and produce to meet customer specifications.
• Maintained cleanliness and organization of deli display cases and equipment.
• Assisted customers with product selection and provided detailed ingredient information.
• Implemented food safety protocols to ensure compliance with health regulations.
• Trained new associates on deli procedures and customer service standards.
• Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
• Collaborated with team members to enhance workflow efficiency during peak hours.