Payton Lowman
Pensacola
Summary
Experienced hospitality professional with a strong background in beverage mixing and service, bar inventory management, and ensuring customer satisfaction. Emphasizes teamwork, adaptability, and consistently delivering high-quality results. Demonstrates exceptional service skills, adept at handling high-pressure situations, and maintaining a clean and organized workspace. Recognized for reliability, flexibility, and creating positive experiences for patrons.
Overview
12
12
years of professional experience
Work History
Bartender
The Craft Bar
06.2024 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Cabaret
07.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures.
Legal Assistant
The Ticket Clinic - A Law Firm
11.2022 - 07.2023
- Prepared and drafted correspondence and legal forms to maintain smooth communications
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
- Completed electronic filings, initiated billing statements, and managed firm administrative matters
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents
- Responded to client inquiries to provide accurate legal advice and offer assistance
- Created spreadsheets to track client progress and document billable hours
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships
- Communicated pertinent information to clients via phone, email, and mail
Food and Beverage Attendant
RAIN/CHILL LOUNGE
06.2018 - 10.2022
- Maintained clean and organized to comply with hygiene and health regulations
- Greeted guests to provide a friendly and welcoming experience
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards
- Attended 300+ customers a day serving and communicating in a quick pace environment
- Worked extensive late night hours including weekends
- Interacted with various personalities and customers with diverse cultural backgrounds and beliefs in a high-stress environment
- Conquered quick decision-making skills and prioritizing skills for successful outcomes
Bartender Apprentice
KBC
08.2017 - 09.2021
- Bartending Apprenticeship under Kelsey Bernard Clark, season 16 winner of Top Chef and owner and operator of KBC.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Provided a warm welcoming and with guest to allow a satisfying experience.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Addressed customer complaints and inquiries to verify satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Server
Longhorn Steakhouse
10.2015 - 06.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Log Cabin
05.2013 - 08.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for service transitions.
Education
High School Diploma -
Headland High School
Headland, AL05.2014
Skills
- Organizational Skills
- Customer Relationship Management
- Proficient in Multitasking
- Effective Task Prioritization
- Self-Driven Approach
- Strong Reliability
- Clear and effective communication
- Ensuring Sanitary Practices
- Customer service expertise
- Responsible alcohol service
Timeline
Bartender
The Craft Bar
06.2024 - Current
Bartender
Cabaret
07.2023 - 05.2024
Legal Assistant
The Ticket Clinic - A Law Firm
11.2022 - 07.2023
Food and Beverage Attendant
RAIN/CHILL LOUNGE
06.2018 - 10.2022
Bartender Apprentice
KBC
08.2017 - 09.2021
Server
Longhorn Steakhouse
10.2015 - 06.2017
Server
Log Cabin
05.2013 - 08.2015
High School Diploma -
Headland High School
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