Enthusiastic Chemistry Major eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Chemistry and training in pharmaceutical practices. Motivated to learn, grow and excel in the medical world. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Payton R. Koester
Shumway,IL
Summary
Overview
8
years of professional experience
7
years of post-secondary education
3
Certifications
Work History
Illinois CollegeJacksonville, IL
Supplemental Instruction (SI) Leader
03.2020 - Current
Job overview
- Responded to email and telephone requests to provide students with specific information.
- Reviewed chemistry class material with students to support discovery of correct answers to problems.
- Conducted tutorial services for students to provide academic support in chemistry courses
- Worked with students to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution when solving chemistry problems
- review and coordinate activities for students both in and outside of our scheduled time together.
- Work alongside professors to provide advocacy for students' needs and course challenges
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- developed new ways to teach material for students with all learning types in mind.
- Conducted research, gathered information from multiple sources and presented results.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Walgreens PharmacyJacksonville, IL
Registered Certified Pharmacy Technician
05.2019 - Current
Job overview
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Administered COVID-19 and Flu vaccines
- Entered and processed patients' prescriptions into internal system.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
TGIF Fridays RestaurantEffingham, IL
Restaurant Hostess
03.2016 - 02.2019
Job overview
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Answered customer questions about hours, seating and menu information.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Documented reservations and communicated changes to guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Informed servers of newly seated parties for speedy service.
Education
Effingham High SchoolEffingham IL
High School Diploma
08.2015 - 05.2019
University Overview
GPA: 4.0
- Achieved Valedictorian Position for Graduation
- Completed professional development in Effingham Health Occupation's Program
- Awarded High Honor Roll
- Member of Society of Academic Achievement
- Member of Academic Hall of Fame
- Member of National Honor’s Society
- Received Oberlin Trust Regional Scholarship
- Received EHS Board of Education Scholarship
- Received Regional Women's Club Scholarship
- Member of EHS Women's Basketball Team
- Member of EHS Football Cheerleading Team
- Member of EHS Women's Softball Team
- Elected Captain of EHS JV Women's basketball team
- Elected Captain of EHS Football Cheerleading Squad in 2016, 2017, & 2018
- Member of EHS Graphic Arts Internship
- Member of Prom Planning Committee
- Member of French Club
- Member of Homecoming Court
- Member of Chemistry Club
Illinois CollegeJacksonville, IL
Bachelor of Science from Chemistry
08.2019 - Current
University Overview
- Received Illinois College Excellence in Education Scholarship
- Received IC Land of Lincoln Scholarship
- Received IC Ready for Success Scholarship\
- Member of Illinois College Honor's Program
- Member of Illinois College Future Health Professionals
- Member of Illinois College Yoga Club
- Member of Illinois College P.A.T.H.
- Illinois College Cheerleading Representative
- Illinois College Competitive Dance
- Illinois College Cheerleading
- Elected Captain of Illinois College Cheerleading Team
Skills
Transitional support
undefinedAccomplishments
Accomplishments
- Illinois College Cheerleading Representative
- Responsibilities: Promote IC Cheerleading through attendance at various sporting events Record team attendance
- Yoga Club Member
- No specific responsibilities
- P.A.T.H Organizational Member
- No specific responsibilities
- ACADEMIC AWARDS (HIGH SCHOOL)
- High Honor Roll - 4 years
- Society of Academic Achievement - 3 years
- Academic Hall of Fame - 4 years
- National Honor’s Society - 4 years
- ACADEMIC AWARDS (COLLEGE)
- Illinois College Honor’s Program - 3 years
Additional Information
Additional Information
- Awards: , Most Spirited Cheerleader (x2) Leadership Award (x2) Outstanding Football Cheerleader (x2) Varsity Letters - 4 EHS Softball Team - 3 years Awards Most Improved Best Attitude Varsity Letters - 1
Certification
Certified Nurse's Assistant (CNA)
Timeline
Certified Nurse's Assistant (CNA)
03-2021
Certified Immunizer for Flu and COVID vaccines
04-2020
Supplemental Instruction (SI) Leader
Illinois College
03.2020 - Current
Illinois College
Bachelor of Science from Chemistry
08.2019 - Current
Registered Certified Pharmacy Technician
Walgreens Pharmacy
05.2019 - Current
Pharmacy Technician
05-2019
Restaurant Hostess
TGIF Fridays Restaurant
03.2016 - 02.2019
Effingham High School
High School Diploma
08.2015 - 05.2019
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