PAYTONYA SMITH
Las Vegas,NV
Summary
Adept at multitasking and emergency response, I leveraged dispatch software and exceptional communication skills at QUESTX/NSD to enhance team performance and customer satisfaction. My background also includes boosting sales through effective cross-selling strategies at All Global Resources, underscoring my ability to thrive in high-pressure environments and resolve customer inquiries with efficiency and courtesy.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
18
18
years of professional experience
Work History
DISPATCHER
QUESTX/Nation Safe Drivers (NSD)
02.2020 - 08.2024
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems.
- Responded quickly to emergencies involving drivers or vehicles.
- Efficiently handled all incoming calls from customers inquiring about services.
- Mentored and coached team members to ensure successful performance.
- Coordinated daily dispatch operations to ensure timely service delivery.
- Managed communication between drivers and clients to enhance operational efficiency.
- Provided training and support to new dispatch staff on procedures and tools.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
SALES ASSOCIATE
All Global Resources (AGR)
02.2019 - 02.2020
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Handled customer complaints and inquiries courteously and efficiently.
- Enticed customers with sales and promotions to boost sales.
- Maximized profits through effective cross-selling strategies during the checkout process.
Sales Associate
Trade Subscriptions
03.2006 - 11.2016
- Enhanced customer experience through personalized service and product knowledge.
- Implemented upselling techniques that contributed to overall revenue enhancement initiatives.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to achieve sales targets and improve performance.
- Trained new associates on sales techniques and customer engagement strategies.
Education
DENTAL ASSISTANCE - Dental
Gary Job Corps
San Marcus, Tx04.1997
HIGH SCHOOL DIPLOMA - undefined
Conroe High
Conroe, Texas05.1995
Skills
- Stress Tolerance
- Customer Relationship Management
- Closing tickets
- Verifying coverage
- Problem Solving
- Interpersonal Skills
- Active Listening
- Critical Thinking
- Routing orders
- Incident Reporting
- Dispatching procedures
- Effective Communication
- Customer Service
- Dispatch Software
- Telephone Etiquette
- Emergency Response
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Updating logs
- Maintaining call metrics
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Map reading
- Training new hires
- Call handling
- Multitasking Abilities
- Effective communications
- Organizational skills
- Excellent communication
- Teamwork and collaboration
Timeline
DISPATCHER
QUESTX/Nation Safe Drivers (NSD)
02.2020 - 08.2024
SALES ASSOCIATE
All Global Resources (AGR)
02.2019 - 02.2020
Sales Associate
Trade Subscriptions
03.2006 - 11.2016
HIGH SCHOOL DIPLOMA - undefined
Conroe High
DENTAL ASSISTANCE - Dental
Gary Job Corps