Pa Zau Yang Her
Olivehurst,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Quality Control/Quality Assurance specialist
Teksystems
Remote, CA
06.2023 - 09.2023
- Responsible for quality control test for the California Emergency Rental Assistance Program applicant eligibility determinations based on program requirements.
- Ensure process and policy standards are followed to meet program compliance requirements.
- Validate program pathway eligibility in accordance with program policy and procedures.
- Identify and discuss issues and proposed solutions with leadership.
- Monitor and maintain applicant electronic files through progression of file lifecycle.
- Effectively communicate identified compliance issues and corrective actions to analysts elevate training needs as needed.
- Apply critical thinking and problem solving to complete applicant files.
- Analyzed data from inspection results for trends in order to recommend process improvements.
- Partnered with training and operational leaders to develop strategies to enhance customer experience.
- Analyzed issues and recommended corrective actions to improve final results.
- Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.
- Assisted in developing training materials related to quality assurance topics.
- Collaborated with cross-functional teams across the organization to ensure adherence to quality objectives.
Cubs Work Item Agent
Aston Carter
Remote, CA
02.2022 - 03.2023
- Analyzing Covid-19 Pandemic Unemployment EDD claim information to identify discrepancies or missing information.
- Assessing the information against requirements based on UI Code, Policies, and Procedures.
- Sending employers standard forms to obtain additional information or clear up a discrepancy.
- Working closely with subject matter experts to gain further understanding of how to address outstanding issues or identify when a claim needs to be escalated.
- Referring more complex issues to supervisor or tenured staff.
- Notating all actions taken on a claim clearly and thoroughly.
- Demonstrating the ability to make logical decisions.
- Demonstrating the ability to manage a workload in a way that meets timeliness requirements.
- All other duties as assigned by management to support claim processing.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Participated in ongoing training programs related to job duties or responsibilities.
- Adhered strictly to company policies regarding confidentiality of client information.
- Completed research to thoroughly understand client requirements.
Pharmacy Clerk
Walmart
Marysville, CA
09.2017 - 04.2019
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Verified accuracy of prescriptions filled by pharmacists.
- Assisted customers with selecting and purchasing medications.
- Organized and labeled medication containers for easy identification.
- Checked expiration dates on prescription drugs to ensure potency.
- Entered patient data into computer system to maintain accurate records.
- Processed payments from customers using cash registers or other electronic systems.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Kept abreast of changes in the healthcare industry related to pharmaceuticals products and services offered by the pharmacy.
- Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Prepared reports summarizing daily transactions.
- Restocked shelves and prepared expired drugs for return.
- Answered customer questions about prescribed and OTC medications.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Prepared medication labels with item name and quantity.
- Communicated with insurance companies for billing purposes.
- Greeted customers to determine wants or needs.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Counted and balanced cashier drawers.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Responded to customer issues to provide immediate resolution and improve retention.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Scanned items and checked pricing on cash register for accuracy.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
- Processed medical insurance claims to calculate copayments.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Sales Associates
Kohl's
Yuba City, CA
04.2016 - 12.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Increased purchase amounts by cross-selling with similar products.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service Cashier
Citi Wear
Yuba City, CA
01.2013 - 12.2015
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Cafeteria Aide
Merced School District
Atwater, CA
07.2010 - 05.2012
- Assisted in preparing meals and snacks according to dietary requirements and guidelines.
- Organized cafeteria supplies, equipment and utensils for efficient use.
- Checked expiration dates on food items to ensure freshness.
- Cleaned and sanitized kitchen surfaces, equipment, dishes and utensils.
- Operated cash registers accurately to process payments from customers.
- Greeted customers warmly while taking orders in a polite manner.
- Monitored inventory levels of cafeteria food items and restocked shelves as needed.
- Followed all health code regulations when handling food products in the cafeteria environment.
- Stored prepared foods safely at the proper temperature until served.
- Served meals quickly to keep lines moving during peak periods.
- Kept records of sales transactions for accurate accounting purposes.
- Maintained sanitary dining area by wiping tables and food service stations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High school diploma -
Buhach Colony High
01.2012
Skills
- Data Analysis
- Detail Oriented
- Risk Management
- Finished Product Inspection
- Correction Action Planning
- Team Collaboration
- Documentation and Reporting
- Decision-Making
- Quality Assurance
- Hmong Fluency
- File Management
- Collaboration Skills
- Problem-Solving Skills
- Communication Proficiency
- Analytical Thinking
- Customer Service
- Safety Procedures
- Relationship Building
- Sound Decision-Making Abilities
- Technical Documentation
- Administrative Support
- Billing
- Employee Training
- Clerical Support
- Staff Training
- Organizational Skills
- Customer Relations
- Data Retrieval Systems
- Document Management
- Office Administration
- Cash Management
- Information Security
- Bookkeeping
- Database Entry
- Quality Control
- Operations Support
- Administrative Tasks
- Scanning and Copying
- Confidentiality
- Prioritization
- Handling Payments
- Mail Sorting
- Cash Handling
- Customer Satisfaction
- Basic Accounting
- Telephone Etiquette
- QA Reporting
- Quality Assurance Controls
- Quality Processes
- Critical Thinking Abilities
- SharePoint
- Adaptability and Flexibility
- Self Motivation
- Problem-Solving Abilities
- Active Listening
- Teamwork and Collaboration
- Interpersonal Skills
- Interpersonal Communication
- Multitasking
- Problem-Solving
- Reliability
- Professionalism
- Time Management
- Recordkeeping Skills
- Document Control
- Data Logging
- Records Management
Locations
Remote in California
Marysville, CA
Yuba City, CA
Atwater, CA
Timeline
Quality Control/Quality Assurance specialist
Teksystems
06.2023 - 09.2023
Cubs Work Item Agent
Aston Carter
02.2022 - 03.2023
Pharmacy Clerk
Walmart
09.2017 - 04.2019
Sales Associates
Kohl's
04.2016 - 12.2016
Customer Service Cashier
Citi Wear
01.2013 - 12.2015
Cafeteria Aide
Merced School District
07.2010 - 05.2012
High school diploma -
Buhach Colony High
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