Paz Elizabeth Martinez
Brighton,MA
Summary
Service-oriented Customer Support Representative with 10+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
9
9
years of professional experience
Work History
Sr. RSA
Sixt Rent A Car
09.2019 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Increased sales through effective product recommendations and upselling techniques.
- Maintained a clean and organized store environment for optimal customer experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve monthly sales targets and improve overall store performance.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Contributed to the development of promotional strategies that successfully attracted new customers.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Conducted regular staff training sessions on product knowledge, sales techniques, and customer service best practices.
- Supported management in implementing new policies and procedures for increased efficiency within the store operations.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Gained familiarity with company products to answer customer questions and make recommendations.
- Connected with customers by listening to concerns and answering questions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
Server
Darbi's Cafe
05.2015 - 09.2019
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
Education
Phlebotomist - Phlebotomy
Northland Pioneer College
1001 W Deuce Of Clubs, Show Low, AZ 8590105.2018
High School Diploma -
Blue Ridge High School
1200 W White Mountain Blvd, Lakeside, AZ 8592905.2010
Skills
- Organizational Skills
- Empathy and Compassion
- Data Entry Accuracy
- Customer Service Excellence
- Adaptability and Flexibility
- Multitasking Abilities
- Problem Solving
- Effective Communication
- Patience and Tolerance
- Conflict Resolution
- Sales Techniques
- Teamwork and Collaboration
- Time Management
- Interpersonal Skills
- Telephone Etiquette
- Decision Making
- Goal Oriented
- Up-selling and Cross-selling
- Product Knowledge
- Positive Attitude
- Strong Work Ethic
- De-Escalation Techniques
- Customer Service
- Policies and Procedures Adherence
- [Language] Fluency
- Translation and Interpretation Services
- Active Listening
Languages
Spanish
Full Professional
Timeline
Sr. RSA
Sixt Rent A Car
09.2019 - Current
Server
Darbi's Cafe
05.2015 - 09.2019
Phlebotomist - Phlebotomy
Northland Pioneer College
High School Diploma -
Blue Ridge High School
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