Pazhanikumar Gurusamy
Delivery Manager
Doha
Summary
20+ years of experience driving project success through strategic planning and execution. Thrive in fast-paced environments and possess the ability to adapt to changing priorities.
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
21
21
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Service Delivery Manager, Digital Transformation
Mannai Trading Company
Doha
1 2022 - Current
- Working closely with internal & client organizational leadership to strategically affect direction of Digital Transformation
- Oversee portfolio consisting of projects and programs valued at over QAR 150 million
- Managing team of 15+ senior IT professionals to increase delivery efficiency by 18% in first year of assuming role
- Spearheading transition from on-premise deployed Oracle technology-based solution to Microsoft Azure cloud, resulting in 30% reduction in infrastructure costs
- Secured discounts from partners and vendors to deliver substantial cost savings.
- Drive portfolio management initiatives, delivering on-time, within budget, and to highest quality standards
- Manage end-to-end service delivery, ensuring alignment with client expectations and contract specifications
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Oversee operations management, optimizing processes for efficiency and effectiveness
- Lead bid management activities, crafting winning proposals and securing lucrative contracts
- Cultivate strong customer relationships, fostering trust and long-term partnership
- Direct team management efforts, mentoring staff and promoting high-performance culture.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements
- Reduced turnaround time with effective resource allocation and task prioritization
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth
- Facilitated completion of deliveries and verified documentation
- Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities
Senior Consultant
Mannai Trading Company
Doha
04.2008 - 12.2021
- Transitioned through multiple roles including Senior Developer, Team Lead, System Administrator, and Project Manager, culminating in current position as Senior Consultant
- Led as Track Lead, proficient in harnessing API-driven solutions, process re-engineering, data and analytical solutions, enterprise content management solutions, and identity and access management solutions to guarantee project alignment with scope, schedule, and budget requirements
- Collaborate with Sales team on presales initiatives, crafting compelling proposals in response to RFP's and conducting persuasive demos and presentations during evaluation stage
- As Project Manager, fostered strong relationships with customers and partners to ensure successful delivery of projects.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes
Associate Consultant
Polaris Software Lab Ltd
Doha
09.2004 - 03.2008
- Trained in Java/J2EE technology as new recruit at Polaris, contributing to several in-house and two client-driven projects
- Played pivotal role in full life-cycle of Qatar National Bank's Private Internet Banking initiative, including development, integration, system integration testing (SIT), user acceptance testing (UAT), soft launch, go-live, and ongoing support
- Enhanced client engagement and project success by traveling to Qatar for hands-on collaboration during SIT and UAT phases, culminating in UAT approval and seamless soft launch presentation to bank staff.
Education
MBA - Project Management
Karaikudi Alagappa University
Karaikudi 07.2013 - 12.2015
Master of Computer Application (MCA) -
Madurai Kamaraj University
Madurai 06.2001 - 04.2004
Bachelor of Science (B.Sc.) in Computer Science -
Government Arts College
Paramakudi 06.1998 - 04.2004
Skills
Solution Architecture
Technical acumen
Financial Acumen
Project Management
Stakeholder Management
Bid Management
Negotiation
Customer Satisfaction
Process Oriented
Operations Management
Risk Management
Solution Architecture
Certification
Project Management Professional (PMP) - Project Management Institute (PMI)
Timeline
Certified in Cyber Security - ISC2
03-2024
Oracle Cloud Infrastructure 2023 Certified Foundations Associate
03-2024
Management Essentials - Harvard Business School Online
12-2022
Project Management Professional (PMP) - Project Management Institute (PMI)
07-2014
MBA - Project Management
Karaikudi Alagappa University
07.2013 - 12.2015
Senior Consultant
Mannai Trading Company
04.2008 - 12.2021
Associate Consultant
Polaris Software Lab Ltd
09.2004 - 03.2008
Master of Computer Application (MCA) -
Madurai Kamaraj University
06.2001 - 04.2004
Bachelor of Science (B.Sc.) in Computer Science -
Government Arts College
06.1998 - 04.2004
Service Delivery Manager, Digital Transformation
Mannai Trading Company
1 2022 - Current