Penny Brooke Dean
Accounting
Memphis,TN
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Experienced with managing accounts receivable processes, ensuring timely and accurate invoicing. Utilizes effective communication and problem-solving skills to resolve billing issues and maintain positive client relations. Strong understanding of financial reconciliation and adherence to company policies and procedures.
Experienced with data management and entry, ensuring accurate and efficient input of information. Utilizes database software and Excel to maintain data integrity and organization. Knowledge of data confidentiality and secure handling practices for reliable and accurate data processing.
Experienced with shipping and receiving processes, ensuring smooth flow of goods. Utilizes effective communication and logistical skills to manage inventory and deliveries. Track record of maintaining accurate records and fostering cooperative team atmosphere.
Work History
Customer Service Specialist
Spectrum Adhesives
10.2018 - 03.2025
- Handled calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Assisted with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Actively participated in
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Streamlined backup and recovery processes, enhancing overall system stability and availability.
- Created and updated database designs and data models.
- Administered, supported, and monitored databases by proactively resolving database issues.
- Facilitated seamless communication between IT departments, fostering a collaborative environment for efficient problem-solving related to databases.
- Assisted senior administrators in fine-tuning database configurations for optimal performance and reliability.
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Negotiated favorable payment terms with clients experiencing financial difficulties, preserving valuable business relationships while safeguarding company interests.
- Assisted with the implementation of new systems or upgrades, contributing to efficient operations within the Accounts Receivable department.
- Increased efficiency in accounts receivable processes by implementing new software and automation tools.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Education
GED -
10.2005
Some College (No Degree) - General Studies
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Telephone etiquette
- Complaint resolution
- Customer retention
- Customer relationship management
- Complaint handling
- Problem resolution
- Data entry
- Professional telephone demeanor
- Microsoft outlook
- Critical thinking
- Client relations
- Credit adjustments
- Team development
- Staff training
- Payment negotiations
- Accounts receivable software
- Invoice processing
- General ledger
- Cash application
- Dispute resolution
- Bookkeeping
- Debt collection
- Bank reconciliation
- Active listening
- Accounts receivable
- Error detection and correction
- Cross-platform development
- Documentation creation
- Software configuration
- Data migration
- Data analytics
Accomplishments
- Customer Service Specialist
- Account Receivable Analyst
- Collaborated in the development on several migrations within Spectrum Adhesives ERP software.
References
Ray Evans - Spectrum Adhesives
Title: Vice President, IT Specialist, Management
(901) 413-1330
revans@spectrumadhesives.com
David Cates - Spectrum Adhesives
Title: Salesperson
PH: (662) 401-0175
dcates@spectrumadhesives.com
Tammi Looney - Pierce Foam
Title: Office Manager
PH: (662) 210-1336
twardlow03@hotmail.com
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