A dedicated and versatile professional with extensive experience in customer service, healthcare administration, and team management. Proven track record of enhancing customer satisfaction, streamlining processes, and leading teams to achieve organizational objectives. Skilled in insurance verification, process improvement, and problem-solving, aiming to leverage these abilities to contribute to the success of a dynamic team.
Drove business growth by identifying and cultivating key client relationships, significantly impacting the bottom line.
Spearheaded employee engagement initiatives, resulting in improved morale and productivity within the team.
- Fiscal Management
- Revenue Forecasting
- Regulatory knowledge
- Grant Reporting
- Team Leadership
- Customer Relations
- Multitasking
- Process Improvement
- Effective Communication
- Negotiation and Conflict Resolution
- Staff Training & Development
- Compliance & Safety Standards
Bachelor of Business Administration in Accounting, 05/01/01, Strayer University, Atlanta, GA, 3.5 years