P. Charlyne Edwards

• Enhanced patient satisfaction by streamlining the paperwork process and ensuring accurate insurance verification, leading to quicker service times.

Drove business growth by identifying and cultivating key client relationships, significantly impacting the bottom line.

Spearheaded employee engagement initiatives, resulting in improved morale and productivity within the team.

• Focused on all distressed properties, getting them back to brand standard and staffing them
• Project manager for several hotels and meticulously flipped them back to brand standard within two weeks to a month of being onsite.
• Developed and implemented monthly task force meetings to ensure completion of assigned tasks.
• Organized training sessions for new members of the task force team.
• Created detailed reports on each task force assignment, providing updates on goals and objectives.
• Collaborated with other departments to ensure successful execution of all tasks.
• Coordinated regular staff meetings to discuss progress and address any issues or concerns.
• Monitored deadlines and milestones for all projects, ensuring timely completion of tasks.
• Managed budget allocations for task force initiatives, ensuring cost-effectiveness in operations.
• Oversaw scheduling of resources needed to complete tasks, including personnel and equipment.
• Ensured compliance with relevant laws, regulations, policies, procedures, and standards related to task force activities.

• Managed daily operations of the hotel, including scheduling and supervising staff.
• Ensured that customer service standards were met or exceeded at all times.
• Developed and implemented effective strategies to maximize sales and profits.
• Conducted regular performance evaluations for employees to ensure quality standards were maintained.
• Analyzed financial data and prepared reports for senior management.
• Created promotional campaigns to increase hotel traffic and generate revenue.
• Identified opportunities for cost savings and operational efficiency improvements.
• Resolved customer complaints in a timely manner while maintaining a professional demeanor.
• Provided training, guidance, and support to staff members on proper procedures and policies.
• Prepared weekly schedules for staff members based on their availability.
• Assisted in the recruitment process by conducting interviews with prospective candidates.
• Performed administrative tasks such as filing paperwork, preparing documents.

• Responsible for administration and programmatic compliance of subrecipient management on behalf of Duke, School of Medicine, and School of Nursing
• Prepared and negotiated legal instruments that would allow Duke to do business with domestic and international collaborators.

• Responsible for the day-to-day management of the business operations in managing the store
• Responsibilities also consisted of hiring, training, and developing store associates in both operations and merchandising that could lead to career growth within the company.

• Analyzed historical accounting data to make projections which aided Executive management for short- and long-range financial planning
• Coordinated actions necessary to correct account balances and maintain proper accounting controls and procedures.