Summary
Overview
Work History
Skills
Professionalmemberships
Educationandprofessionaldevelopment
References
Timeline
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P. Charlyne Edwards

P. Charlyne Edwards

Administration
Snellville,GA

Summary

A dedicated and versatile professional with extensive experience in customer service, healthcare administration, and team management. Proven track record of enhancing customer satisfaction, streamlining processes, and leading teams to achieve organizational objectives. Skilled in insurance verification, process improvement, and problem-solving, aiming to leverage these abilities to contribute to the success of a dynamic team.

Overview

17
17
years of professional experience

Work History

Patient Services Specialist-Rehab

United Musculoskeletal Partners
Snellville, GA
12.2023 - Current
  • Enhanced patient satisfaction by streamlining the paperwork process and ensuring accurate insurance verification, leading to quicker service times.

Business Development Officer

ADON Workforce Solutions, LLC
Morrisville, NC
06.2021 - 02.2022

Drove business growth by identifying and cultivating key client relationships, significantly impacting the bottom line.

Onsite Manager/Talent Advisor I

Kelly Services, Inc
Morrisville, NC
02.2019 - 06.2021

Spearheaded employee engagement initiatives, resulting in improved morale and productivity within the team.

Travel/Task Force Manager, HMC

Hotel Management Consulting, Inc
Overland Park, KS
05.2017 - 06.2018
  • Focused on all distressed properties, getting them back to brand standard and staffing them
  • Project manager for several hotels and meticulously flipped them back to brand standard within two weeks to a month of being onsite.
  • Developed and implemented monthly task force meetings to ensure completion of assigned tasks.
  • Organized training sessions for new members of the task force team.
  • Created detailed reports on each task force assignment, providing updates on goals and objectives.
  • Collaborated with other departments to ensure successful execution of all tasks.
  • Coordinated regular staff meetings to discuss progress and address any issues or concerns.
  • Monitored deadlines and milestones for all projects, ensuring timely completion of tasks.
  • Managed budget allocations for task force initiatives, ensuring cost-effectiveness in operations.
  • Oversaw scheduling of resources needed to complete tasks, including personnel and equipment.
  • Ensured compliance with relevant laws, regulations, policies, procedures, and standards related to task force activities.

Assistant General Manager

Hotel Management Consulting
Apex, NC
10.2014 - 03.2017
  • Managed daily operations of the hotel, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Analyzed financial data and prepared reports for senior management.
  • Created promotional campaigns to increase hotel traffic and generate revenue.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Prepared weekly schedules for staff members based on their availability.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Performed administrative tasks such as filing paperwork, preparing documents.

Assistant Director, RAM, Office of Research Administration

Duke University, School of Medicine
Durham, NC
02.2012 - 10.2014
  • Responsible for administration and programmatic compliance of subrecipient management on behalf of Duke, School of Medicine, and School of Nursing
  • Prepared and negotiated legal instruments that would allow Duke to do business with domestic and international collaborators.

Assistant Store Manager

Dollar Tree Stores, Inc
Durham / Snellville, GA
07.2008 - 11.2010
  • Responsible for the day-to-day management of the business operations in managing the store
  • Responsibilities also consisted of hiring, training, and developing store associates in both operations and merchandising that could lead to career growth within the company.

Financial Analyst, Office of Research Administration

Emory University, School of Medicine
Atlanta, GA
04.2008 - 10.2008
  • Analyzed historical accounting data to make projections which aided Executive management for short- and long-range financial planning
  • Coordinated actions necessary to correct account balances and maintain proper accounting controls and procedures.

Skills

- Fiscal Management

- Revenue Forecasting

- Regulatory knowledge

- Grant Reporting

- Team Leadership
- Customer Relations

- Multitasking
- Process Improvement

- Effective Communication

- Negotiation and Conflict Resolution

- Staff Training & Development
- Compliance & Safety Standards

Professionalmemberships

  • Women Business Enterprise, Raleigh, NC, 2021
  • Minority Supplier Development Council, Raleigh, NC, 2021
  • Standard Industry Analyst, 2021

Educationandprofessionaldevelopment

Bachelor of Business Administration in Accounting, 05/01/01, Strayer University, Atlanta, GA, 3.5 years

References

References available upon request.

Timeline

Patient Services Specialist-Rehab

United Musculoskeletal Partners
12.2023 - Current

Business Development Officer

ADON Workforce Solutions, LLC
06.2021 - 02.2022

Onsite Manager/Talent Advisor I

Kelly Services, Inc
02.2019 - 06.2021

Travel/Task Force Manager, HMC

Hotel Management Consulting, Inc
05.2017 - 06.2018

Assistant General Manager

Hotel Management Consulting
10.2014 - 03.2017

Assistant Director, RAM, Office of Research Administration

Duke University, School of Medicine
02.2012 - 10.2014

Assistant Store Manager

Dollar Tree Stores, Inc
07.2008 - 11.2010

Financial Analyst, Office of Research Administration

Emory University, School of Medicine
04.2008 - 10.2008
P. Charlyne EdwardsAdministration