Summary
Overview
Work History
Skills
Education
Certification
Affiliations
Timeline
Intern
PAULA DIBACCO

PAULA DIBACCO

Summary

Enthusiastic IT Team Leader eager to contribute to organizational success through mentoring, motivation, utilizing consistent change control processes and project methodologies with attention to detail and excellent organizational skills. Recognized in building positive relationships with customers, team, and other stakeholders. Oversee complex, high-value technical projects with excellent planning competencies. Highly proficient in requirements gathering, scope development, issue and risk management and status reporting. Well versed in working under pressure and adapting to new situations and challenges.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IT Team Lead

PENN STATE HEALTH
(Remote), PA
02.2021 - Current
  • Saved 8 hours/mo of time by creating dynamic project portfolio dashboard using Smartsheet from static Excel data
  • Created on demand reports for IT leadership for project status updates, issues, and risks encompassing over 150 active projects
  • Mentor and motivate high performing team of project managers that migrates, consolidates, and standardizes enterprise applications reducing operational costs and support
  • Manage operations team that resolves over 2000 service tickets annually though automated processes and standardizing support documentation of over 300 clinical and business applications
  • Drive positive workflow efficiencies by implementing enterprise applications in five hospitals and multiple clinics involving multiple IT teams and business units
  • Within 2-year span, led staff that implemented over 100 applications in two newly constructed hospitals; onboarded over 70 applications in hospital acquisitions
  • Operationalized manual/paper change request process by creating SharePoint site for Nurse Call installation projects that included online change control and application enhancement requests
  • Streamlined cyber risk assessment tracking of portfolio applications and provided reportable data to leadership
  • Shortened onboarding time by creating project management toolkit providing blueprint for organization's processes and policies

Lead Project Manager/Systems Analyst

PENN STATE HEALTH
(Remote), PA
01.2016 - 01.2021
  • Using waterfall and agile methodologies, led enterprise projects that included issue and risk management, conflict management, communications management, and project schedule and milestone management, and tracking
  • Listened to customer needs and requirements to refine information down to easily understood requirements that translated into Project Scope
  • Reported project health and progress to all stakeholders and steering committee
  • Directed, motivated, managed, and coordinated with assigned project resources
  • Created network and data flow diagrams, and documented workflow processes for business continuity
  • Completed cyber risk assessments on application security

Senior Systems Analyst/Project Manager

PENN STATE HEALTH
Hershey, PA
01.2005 - 01.2016
  • Managed full life cycle applications for over 50 applications, including support, documentation, and maintenance of over 200 portfolio applications
  • Automated multiple, manual, time-consuming processes to drive gains in patient flow through data tracking/accuracy with aeromedical and EMS department
  • Developed RFP to select coding vendor, Negotiated a $3.9 million dollar savings over a 5-year contract agreement.

Skills

  • Strategic Technology Planning
  • Process Improvement
  • Verbal & Written Communications
  • Vendor & Customer Relations
  • Mentor & Motivator
  • Cyber Security
  • Requirements Gathering
  • Project Planning & Reporting
  • Business Continuity & Disaster Recovery

Education

MBA - Technology Management

University of Phoenix

Bachelor of Arts - Broadcasting & Communications

Penn State University
University Park, PA

Certification

  • ITIL Foundation Certificate, AXELOS Global Best Practice - 2016

Affiliations

  • Project Management Institute

Timeline

IT Team Lead

PENN STATE HEALTH
02.2021 - Current

Lead Project Manager/Systems Analyst

PENN STATE HEALTH
01.2016 - 01.2021

Senior Systems Analyst/Project Manager

PENN STATE HEALTH
01.2005 - 01.2016

MBA - Technology Management

University of Phoenix

Bachelor of Arts - Broadcasting & Communications

Penn State University

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PAULA DIBACCO