Summary
Overview
Work History
Education
Timeline
Generic

Paige Divins

Team Manager
Fort Mitchell,AL

Summary

Driven professional with over 15 years of experience in an administrative, and customer support roles. Knowledge of leveraging administrative and business environments against interpersonal skills to offer a fresh perspective on process development and improvement initiatives. Ability to lead a team and manage programs in an effort to drive and support business objectives. Proficient in MS Office Applications.

Overview

16
16
years of professional experience

Work History

Team Manager

Kelly Services
Troy, MI
08.2019 - Current
  • Led employee relations through effective communication, coaching, training and development.
  • Evaluated employee performance on Timeframe basis and coached and trained Number team members, increasing quality of work and employee motivation.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Monitored incoming calls and provided feedback to Number associates to improve quality of service.
  • Facilitated Timeframe meetings to communicate team performance goals and results.
  • Met with clients to maintain communication to enhance teams' execution on new products.

Crew Member

Charley’s Grilled Subs
Fort Benning, GA
09.2018 - Current
  • Use systematic methods to accomplish more in less time by following a well developed routine and multi-tasking
  • Perform duties with consistent accuracy while maintaining highest overall average within store
  • Take on higher level responsibilities by volunteering to do more within the workplace and taking initiative when management is unable to be present.

Behavioral Health Aide

Solace Expressions
Phenix City, AL
07.2018 - Current
  • Extremely organized, observant and prompt with necessary documentation of client’s daily behaviors
  • Display appropriate behavioral modification by redirection when client’s are being disruptive within their environment
  • Maintains calm disposition during crisis situations involving client and or other residents.

Librarian Aide

Milton E. Long Library
Fort Benning, GA
10.2018 - 01.2019
  • Responsible for increased daily patron count using innovative marketing ideas (i.e
  • Facebook, information tables, new displays throughout library)
  • Originated new labeling system for multiple book series
  • Maintained library records and accounts across multiple systems including overdue notices and the collection of fines
  • Achieved high administrative output related to daily operations.

Facilities Maintenance

Liberty County YMCA
Hinesville, GA
06.2017 - 02.2018
  • Displayed clear understanding of a multitude of chemicals and their proper usage
  • Recognized safety hazards and displayed clear knowledge on properly resolving hazards independently
  • Established a routine to maximize productivity.

Customer Service Representative

Lowes
Killeen, TX
04.2012 - 11.2013

Family Readiness Support Volunteer

Fort Hood, TX
02.2012 - 11.2013

Cashier

Wal-Mart
Lebanon, MO
04.2011 - 01.2012
  • Achieved highest IPM (items per minute) on multiple occasions
  • Extensive knowledge of register operations, including cash, credit cards, and register receipts.

Call Center Supervisor

AGI
Lebanon, MO
02.2010 - 03.2011
  • Coached 16 employees in leading prospective customers through the credit care protection process
  • Served as point of contact for clients and personnel with escalated matters and concerns
  • Provided encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Addressed team member concerns, and oversaw team member work for quality and guideline compliance
  • Developed strategies to promote team member adherence to company regulations and performance goals.

Family Readiness Support Volunteer

AFFILIATIONS
Wainwright, AK
01.2009 - 11.2009

Cash Office Associate

Fairbanks, AK
01.2007 - 02.2009
  • Excelled in sales standards set for department by effectively communicating marketing campaigns, promotions, and upselling to customers
  • Trained and coached new associates above normal daily duties through shadowing, reverse shadowing, and role playing across multiple platforms
  • Displayed high level of accuracy while counting money and preparing daily deposits (at times amounts nearly 60k in cash)
  • Documented and investigated any discrepancies or questionable transactions.

Night Shift Supervisor

Pizza Hut Call Center
Fairbanks, AK
08.2007 - 02.2008
  • Displayed effective motivational skills to keep morale high
  • Communicated deadlines and goals to subordinates (8-12) in an effort to ensure organizational effectiveness
  • Identified areas of underperformance and created performance improvement plans when necessary
  • Recruited new employees to include training, interviewing, hiring, and selecting candidates
  • Managed the day to day operations of the night shift team to include schedules, time off and attendance, quality assurance and control, and disciplinary actions when necessary.

Education

Bachelor of Science - Psychology

Columbus State University

Timeline

Team Manager

Kelly Services
08.2019 - Current

Librarian Aide

Milton E. Long Library
10.2018 - 01.2019

Crew Member

Charley’s Grilled Subs
09.2018 - Current

Behavioral Health Aide

Solace Expressions
07.2018 - Current

Facilities Maintenance

Liberty County YMCA
06.2017 - 02.2018

Customer Service Representative

Lowes
04.2012 - 11.2013

Family Readiness Support Volunteer

02.2012 - 11.2013

Cashier

Wal-Mart
04.2011 - 01.2012

Call Center Supervisor

AGI
02.2010 - 03.2011

Family Readiness Support Volunteer

AFFILIATIONS
01.2009 - 11.2009

Night Shift Supervisor

Pizza Hut Call Center
08.2007 - 02.2008

Cash Office Associate

01.2007 - 02.2009

Bachelor of Science - Psychology

Columbus State University

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Paige DivinsTeam Manager