Experienced Job Developer specializing in career planning and vocational skill development. Well-versed in available program resources and current market conditions. Highly organized multitasker with exceptional planning and problem-solving abilities. Seeking a full-time position that offers professional challenges, utilizing strong interpersonal skills, excellent time management, and problem-solving abilities. Detail-oriented team player with a proven track record of strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker eager to secure an entry-level [Job Title] position. Ready to contribute to the team's success in achieving company goals. Organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals. Skilled office administrator offering 10 years of demonstrated success in vocational and career planning. Strong dedication to client advocacy with proven history of implementing resources to meet individual objectives.
Skills
Bilingual English/Spanish
Proficiency in medical office administration procedures, medical terminology, medical records, medical billing, and medical report writing and transcription
Ability to prioritize Medical Emergencies
Knowledge of EPIC, CORCIS Medical Records, Meditech, Unity, Medisoft, Medical Manager and other EMR programs
Knowledge of ICD-9 and CPT coding
MS Office for Windows 2007/XP; Word, Excel, PowerPoint, and Access
HIPAA Certified
CPR Certified
Employer outreach
Job Market Knowledge
Resume development
Community Engagement
Social media proficiency
Training Program Development
Career Counseling
Interview coaching
Work History
Job Developer
Westhab Inc
06.2024 - Current
Enhanced client satisfaction by providing personalized coaching and support throughout the job search process.
Maintained detailed records of client interactions, progress, and outcomes to facilitate accurate reporting on program success.
Improved employer partnerships through regular communication and follow-up, ensuring successful long-term collaborations.
Facilitated successful job placements by negotiating competitive wages and accommodations for clients with disabilities.
Assisted clients in overcoming employment barriers through tailored interventions that addressed individual needs.
Streamlined the job development process by creating effective tracking systems and tools for monitoring progress.
Built strong relationships with local employers to identify job opportunities, resulting in increased client placements.
Provided ongoing support to placed clients through regular check-ins, ensuring their success in new positions.
Evaluated program performance through data analysis and reporting, identifying areas for improvement and implementing necessary changes.
Boosted workplace readiness in clients by delivering informative workshops focused on essential soft skills such as communication, teamwork, problem solving.
Eligibility Specialist
Care Collaborations
05.2023 - 01.2024
Reviewed applications and supporting documentation to determine eligibility
Conducted interviews with clients to gather necessary information and explained program requirements
Maintained accurate and up-to-date records of client information and eligibility determination
Collaborated with other departments and agencies to resolve complex cases and ensure compliance with program guidelines.
Registrar/Patient Financial Advisor
Elmhurst Hospital/New York Presbyterian
07.2021 - 05.2023
Provided personalized financial advice and guidance to clients based on their individual financial goals
Verified paperwork accuracy and checked for completion prior to processing.
Implemented investment strategies and managed client portfolios to optimize returns while minimizing risk
Maintained data of clients which allowed for a more personalized outreach
Cultivated and maintained strong relationships with clients through regular communication and proactive outreach efforts.
Greeted every guest with personable approach and provided knowledgeable service.
Organized, reviewed, and filed paperwork for secure recordkeeping.
Patient Relations Collections
M&D Capital Premier Billing
03.2021 - 07.2021
Managed patient accounts receivable and collections processes in compliance with healthcare regulations and organizational policies
Interacted with patients to resolve billing inquiries, disputes, and concerns in a professional and empathetic manner
Educated patients on their financial responsibilities, insurance coverage, and payment options
Liaison between doctors and account representatives in resolving delinquent accounts
Translated for majority Spanish patients to assists with inquiries
Collaborated with internal departments, including billing, coding, and finance, to resolve billing discrepancies and address patient issues effectively.
Financial Clearance Outpatient Lead
St. Barnabas Hospital
10.2019 - 03.2021
Supervised a team of financial clearance specialists responsible for outpatient services
Screened and managed the verification of patient insurance coverage and benefits to ensure accurate billing and reimbursement
Provided training and mentorship to team members, ensuring adherence to departmental policies and procedures
Maintained thorough knowledge of payer policies, reimbursement guidelines, regulatory requirements, and data of each patient
Resolved delinquent account as needed through Medicaid, insurances or financial services.
Coordinated post-entry activities on customer's behalf.
Corresponded with business partners by written correspondence, telephone or e-mail.
Completed accurate data input or corrections into computer files.
Eligibility Specialist
NThrive at Richmond University Medical Center
06.2018 - 10.2019
Provided excellent customer service to clients by answering questions, addressing concerns, and providing assistance throughout the application process
Participated in training sessions and workshops to stay updated on changes to program policies and procedures
Screened patients for eligibility for different levels of Medicaid and Financial assistance
Assisted in the Medicaid applications for qualified patients through NY State Human Resources Administration
Advised patient's on their insurance choices, benefits and possible ways of addressing their bills, and delinquent accounts.
Coordinating Supervisor
ALLEN HEALTHCARE SERVICES
07.2017 - 06.2018
Managed patient care, with a caseload of over 150 patients
Assisted the patient in coordination of any additional processes, patient self management support
Taught, trained, and managed new home health aides and found them permanent positions in the New York City and Staten Island area
Responded to office emails, scheduled and confirmed appointments, also communicated with contracts to verify overtime
Assisted patient in recognizing and removing barriers to care to improve overall health outcomes.
Education
Associate of Applied Science -
Berkeley College
New York, NY
04.2025
Military Certificate -
United Stated Marine Corps
Twentynine Palms, CA
09.2015
Associate of Occupational Studies, Healthcare Office Administration -
Advance Software Analysis College
New York, NY
03.2015
Medical Office Assistant Certificate -
Franklin Career Institute
Brooklyn, NY
12.2006
Languages
English
Full Professional
Spanish
Native or Bilingual
Russian
Limited Working
video games, Art, Music
Currently ranked in worldly online, one of the largest sneaker & comic book collections in the world.