Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hailey Divanie Pena

Brownsville,TX

Summary

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Enthusiastic Student Athlete dedicated to pursuing goals, promoting team player mentality and performing well under pressure. Extensive experience in leadership positions and working with teams. Committed to helping others through effective time management, good sportsmanship and motivation. Student Athlete consistently devoting average of 12 training hours per week to training, practices, meetings, and travel while working towards criminal justice degree. Driven competitor exemplifying team spirit and good sportsmanship.

Overview

7
7
years of professional experience

Work History

Bartender

Shenanigan's Irish Pub & Grill
02.2023 - Current
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Followed strict recipes and drink measurements to minimize product used.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Dispatcher

True Cargo Transport LLC
02.2021 - 02.2023
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Preserved accurate records of dispatched orders, deliveries and receipts.

Receptionist

Spanish Meadows Nursing Home
07.2020 - 01.2021
  • Compiled information from files and research to satisfy information requests.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Managed multiple tasks and met time-sensitive deadlines.

Lifeguard

Schlitterbahn Resort South Padre Island
06.2018 - 06.2019
  • Shared tips with patrons on swimming techniques and strength training.
  • Conducted patrols to identify and help those in need of immediate care and assistance.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Administered CPR and first-aid following best practices.

Education

No Degree - Criminal Justice

Texas Southmost College
Brownsville, TX
11.2023

No Degree - Computer Science

Texas College
Tyler, TX
08.2019

High School Diploma -

Simon Rivera High School
Brownsville, TX
06.2019

Skills

  • Athlete Discipline
  • Positive Interactions
  • Time Management
  • Character Building
  • Dispatching Workers
  • Recordkeeping Requirements
  • Equipment Location Identification
  • Problem Assessment
  • Team Guidance and Direction
  • People Skills
  • Emergent Care

References

Daniel Ramirez

Relationship: Uncle

Occupation: HSI Special Agent

956-545-4351


Eliseo Guzman Relationship: Coach

Occupation: Teacher/Pastor

956-621-8397


Reyes Prado Relationship: Coach

Occupation: Teacher

956-459-9107

Timeline

Bartender

Shenanigan's Irish Pub & Grill
02.2023 - Current

Dispatcher

True Cargo Transport LLC
02.2021 - 02.2023

Receptionist

Spanish Meadows Nursing Home
07.2020 - 01.2021

Lifeguard

Schlitterbahn Resort South Padre Island
06.2018 - 06.2019

No Degree - Criminal Justice

Texas Southmost College

No Degree - Computer Science

Texas College

High School Diploma -

Simon Rivera High School

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