PEA MC GINNIS
Ontario,CA
Summary
Dynamic communicator who effectively multi-tasks and balances customer needs with company demands. Detail-oriented and highly organized professional with 2.5 years of proven accounts receivable experience along with over 15 years of progressive in customer service, management, and process and continuous improvement implementation. Broad industry experience includes accounting, business-to-business sales and automotive. Experience working remotely with minimal direction to solve problems, resolve conflicts and respond to customer inquiries while completing all necessary task.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Accounts Receivable Accountant
Nexbelt
12.2021 - Current
- Recovered an average of 30k dollars monthly, with a record breaking 70k and 150k two separate months.
- Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.
- Enhanced financial reporting accuracy with meticulous account reconciliations and timely adjustments.
- Increased department efficiency by developing comprehensive aging reports for management review.
- Maintained healthy business relationships through proactive communication with customers regarding outstanding balances, payment terms and initiating payment plans when necessary.
- Collaborated with sales teams and customer service to resolve billing discrepancies, ensuring prompt payment from customers.
- Maximized working capital availability by regularly reviewing and managing outstanding invoices for timely follow-up actions to obtain payment.
- Conducted review/ setup of new account account ensuring completion and accuracy of customer configuration and authorizations.
- Facilitated audit processes, ensuring all documentation related to accounts receivable was readily available for external auditors'' review.
- Generated monthly open invoice statements for customers and reps.
- Identified and implemented process efficiency improvements.
- Tracked/ researched funds, processed payments, posted deposits and reconciled accounts to resolve customer quarries related to billing and payment issues.
- Trained new employees on accounting principles and company procedures.
Custom Production Coordinator
Nexbelt
11.2018 - 12.2021
- Manage all phases of custom projects and tournament orders
- Set daily schedule for graphics, production and delivery while holding team accountable for completion of daily task
- Work closely with procurement manager to assure availability of custom package components
- Prepare quotations and sales orders
- Work with sales reps to organize and confirm customer request for production of custom and tournament belt packages
- Maintain communication of project status with sales rep, customer, and internal production team
- Work on multiple task simultaneously with a detailed eye for quality and completeness while overseeing the analytics and schedules for all projects and meeting strict deadlines
- Quality check all custom orders before shipment
- Investigate and resolve any custom project issues.
Settlement Specialist - Remote
Concentrix
10.2016 - 09.2018
- Represent Volkswagen Group of America in facilitating face-to-face appointments with vehicle owner
- Daily travel to assigned dealerships where scheduled customer appointments take place
- Meet with customers at designated locations to conduct vehicle repurchase/replacement transactions and ensure all necessary paperwork is gathered and completed
- Conduct physical inspection of reacquired vehicles including condition report and digital photos to confirm vehicle meets buyback requirements
- De-escalate issues and problem solve with little or no supervision
- Take possession of vehicle and title (when applicable), issue payment to customer and notify DMV of release of liability
- Submit all completed paperwork and photos through internal portal
- Conduct fleet closings at designated auto auction locations
- Correspond with auction fleet representative to obtain access to lot and location of vehicles
- Perform inspection of fleet vehicles documenting condition
- Complete fleet closing by submitting photos and condition report through internal portal.
Service Business Development Manager
Mountain View Chevrolet
01.2013 - 07.2016
- Collaborate with service manager in the development of the service BDC
- Train and mentor new BDC service representatives
- Primary General Motors contact for the dealership to assist with requested customer information as well as make an appropriate decision on customer concerns (e.g
- Reimbursement, vehicle buyback, cost assistance, repairs)
- Guide customers through Due Bill process; set appointment and order parts, contact necessary vendor/s, manage process and return vehicle in a time conscious manner; conduct follow-up with customer to enhance their experience and opportunity for future services
- Respond to customer request and/or de-escalate issues quickly and efficiently (via face-to-face, telephone and email) through superb customer service while keeping both company and customer in mind
- Review General Motors customer open-case reports with the dealership and close out individual cases by working directly with General Motors assigned representative
- Collaborate with service manager to develop and implement process improvement and tactical processes to generate revenue, increase spend, maintain/retain, eliminate defect and waste, and prospect customers through market research, monthly/ quarterly forecasting, month-over-month analysis, strategic advertising, along with other continuous improvement strategies
- Assist with development of new process for customer follow through and follow up which resulted in CSI improvements
- Planned customer relationship cultivating events to promote growth and retention.
Senior Account Executive - Remote
Vision Marketing International
01.2011 - 01.2013
- Prospect and conduct face-to-face sales meetings with business executives and directors throughout assigned territory
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory
- Negotiate prices as well as terms of sales and service agreements
- Guide clients through close/contract; select the correct products based on client needs, product specifications and regulations and submitting orders for processing
- Interview, hire, train, and mentor sales representatives
- Managed and mentored team of 6 account representatives
- Conduct individual and team goal driven meetings, facilitate continuous improvement projects to achieve said goals
- Communicate progress of team goals to owner through weekly management meetings
- Increase sales volume by obtaining 10 new accounts monthly in assigned territory.
Education
Bachelors Degree -
IADT Chicago
01.2008
Skills
- Strategic Planning
- Team Leadership
- Customer Relationship Management
- Dispute Resolution
- Report Preparation & Delivery
- Continuous Improvement Planning
- Proficiently Multi-Task
- Process Implementation
- Microsoft Office Suite
- Written & Verbal Communication
- Customer Account Management
- Invoice Processing
- Records Review
- Account Reconciliation
- Intuit QuickBooks
Certification
Six Sigma Black Belt, International Six Sigma Institute Education, 2018
Timeline
Accounts Receivable Accountant
Nexbelt
12.2021 - Current
Custom Production Coordinator
Nexbelt
11.2018 - 12.2021
Settlement Specialist - Remote
Concentrix
10.2016 - 09.2018
Service Business Development Manager
Mountain View Chevrolet
01.2013 - 07.2016
Senior Account Executive - Remote
Vision Marketing International
01.2011 - 01.2013
Bachelors Degree -
IADT Chicago
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