Summary
Overview
Work History
Education
Skills
Timeline
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Peace Jordan

Direct Support Professional
Owings Mills,MD

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
8
8
years of post-secondary education

Work History

Direct Support Professional

The Arc Baltimore
Baltimore, Maryland
06.2020 - Current
  • Maintained clean, safe and well-organized patient environment.
  • Assisting clients with daily personal tasks, including bathing and dressing
  • Completing housekeeping tasks such as vacuuming, washing dishes and tidying.
  • Shopping for groceries and preparing meals that meet specific client dietary needs
  • Encouraging client engagement in social networks and communities
  • Administer medication(s) according to guidelines
  • Aid in implementing treatments, training programs, and developmental/behavioral plans
  • Encourage community participation
  • Document all observations and daily progress notes
  • Communicate effectively with team members
  • Assist individuals in performing their cleaning responsibilities
  • Transport and accompany individuals to appointments, outings, and shopping
  • Perform other responsibilities and duties as assigned by your supervisor

Flying Colors of Success

Program Coordinator
Westminister, MD
12.2016 - 05.2019
  • Ensuring documentation is up to date and accurate, including communicating with physicians and other medical professionals about patient progress
  • Meeting with clients to develop plans for improvement based on the client’s unique needs and goals
  • Working with the client to create a plan for meeting their needs and goals, including creating an action plan for the client to follow
  • Coordinating services with outside agencies such as hospitals or home health care providers to ensure that all aspects of care are covered
  • Working with insurance companies to determine coverage for specific treatments or services
  • Liaising with mental health professionals to develop treatment plans that meet the client’s needs
  • Working with social workers, case managers, psychologists, psychiatrists, occupational therapists, physical therapists, speech therapists, and other medical personnel to coordinate care plans
  • Working with a team of professionals to assess clients’ needs, create treatment plans, and monitor progress

Business Analyst

Delta Air Lines, Inc
Lagos, Lagos, Nigeria
02.2009 - 01.2014
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
  • Evaluated trends to understand competitive environments and assess current strategies.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Executed analysis of risks and identified risk mitigation strategies.

Education

Bachelor of Science - Accounting And Finance

Federal Polytechnic Oko
Anambra, Nigeria
03.2003 - 09.2007

Master of Science - Information Assurance

University of Maryland Global Campus
Adelphi, MD
05.2017 - 12.2020

Skills

First aid and safety

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Timeline

Direct Support Professional

The Arc Baltimore
06.2020 - Current

Master of Science - Information Assurance

University of Maryland Global Campus
05.2017 - 12.2020

Flying Colors of Success

Program Coordinator
12.2016 - 05.2019

Business Analyst

Delta Air Lines, Inc
02.2009 - 01.2014

Bachelor of Science - Accounting And Finance

Federal Polytechnic Oko
03.2003 - 09.2007

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Peace JordanDirect Support Professional