Peace Mugeni
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Transportation Specialist
Amazon
01.2023 - Current
- Worked with drivers and dispatchers via phone call to resolve in-transit issues and correct/report delays. Responded to 55vcalls/day
- Planned and oversaw carriers transportation activities.
- Maintained operations in compliance with amazon regulations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Continuous Improvement Specialist
Orthman Manufacturing
05.2022 - 12.2022
- Executed continuous improvement programs and employed lean tools and methodologies.
- Interfaced with other departments to identify improvement opportunities to drive high quality and productive processes.
- Facilitated cross-functional projects created to analyze and design sequence of operations and workflow to improve execution.
- Conducted studies pertaining to inventory control and production record systems, such as creating hardware database
Technical Support Specialist
Lindsay Corporation
05.2021 - 10.2021
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Bachelor of Science - Integrated Science
University of Nebraska-Lincoln
Lincoln05.2022
Skills
- Inquiry Response
- Account Management
- Resolve Technical Problems
- Remote Technical Assistance
Timeline
Transportation Specialist
Amazon
01.2023 - Current
Continuous Improvement Specialist
Orthman Manufacturing
05.2022 - 12.2022
Technical Support Specialist
Lindsay Corporation
05.2021 - 10.2021
Bachelor of Science - Integrated Science
University of Nebraska-Lincoln
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