PEACE SMITH
Royse City,TX
Summary
Property Desk Adjuster
Detail-oriented Claims Examiner with 7 years of experience in handling auto general liability claims. Determine insurance coverage, examine and resolve auto/property claims, document actions and maintain quality customer service ensuring legal and statutory compliance. Fully acquainted with handling assigned claims following the company's guidelines and the industry's best practices with minimal supervision. Dependable worker equipped for fast-paced work and changing daily needs. Seeks out opportunities to go beyond basics and positively impact team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster, Automobile and Casualty
Pilot Catastrophe
02.2024 - 12.2024
- Collaborated with legal teams to defend against litigation, resulting in reduced exposure to potential financial losses.
- Enhanced customer satisfaction levels by providing timely and accurate claim resolutions, maintaining clear communication throughout the process.
- Assisted in the development of a company-wide claims training program, ensuring consistency in practice and enhancing overall knowledge levels within the department.
- Mentored junior adjusters, sharing knowledge and expertise to contribute to their professional development within the company.
- Managed a diverse caseload of automobile and casualty claims, prioritizing tasks effectively to meet deadlines and maintain productivity.
- Provided expert consultation services on complex or high-value cases as needed for colleagues within the department or across business lines.
Property Desk Adjuster
Kins Insurance
03.2022 - 01.2024
- Investigated and resolved first and third part auto physical damage claims by attempting contact to confirm/review/deny coverage
- Provided exceptional customer service while handling sensitive situations involving property damage and loss.
- Negotiated fair settlements by carefully analyzing repair cost estimates and maintaining open lines of communication with all parties involved.
- Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
- Collaborated with legal teams to resolve disputed claims by providing thorough documentation of case details and evidence supporting final decisions.
- Demonstrated adaptability by managing various types of property claims, ranging from minor residential damages to large-scale commercial losses.
- Scoped and photographed properties for defects and damage.
External Claims Task Assistant
RENFROE
03.2021 - 10.2023
- Developed customized solutions for complex claim situations, considering both client needs and company policies while maintaining professional integrity throughout negotiations.
- Increased productivity within the team by establishing clear expectations and setting achievable performance metrics for all External Claims Task Assistants involved in the projects.
- Managed high volumes of incoming claim inquiries efficiently, prioritizing tasks based on urgency levels as needed.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
External Claim Task Assistant/Total Loss Adjuster
Alacrity
05.2021 - 07.2021
- Educated policyholders on total loss procedures, helping them understand their rights and responsibilities during the claims process.
- Streamlined the total loss claims process by implementing efficient procedures and best practices.
- Calculated benefit payments.
- Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
- Reduced processing time for total loss claims by implementing more efficient documentation practices.
- Maintained strong working relationships with repair shops, salvage yards, and other industry partners to expedite the total loss process.
Education
TX ALL-LINES ADJUSTER LICENSE - CERTIFIED INSURANCE ADJUSTER
ADJUSTER ACADEMY OF TEXAS
Boerne, TX07-2018
Associate of Arts - INSURANCE AND RISK MANAGEMENT
UNIVERSITY OF BENIN
EDO STATE06-2012
Skills
- Ability to Multi-task
- Strong Communication Skills
- Attention to detail focus
- Property damage evaluation
- Estimating software proficiency
- Documentation review
- Able to work independently
- Can adapt to fast paced
- Xactimate expertise
- Total loss evaluation
- Team leadership qualities
- Computer software proficiency
Certification
- TX All-Lines Adjuster License
- Claims Adjuster Academy
- State Farm Certifications: Fire/Auto Certifications
- FEMA - Flood Certification
- Auto Vehicle Damage
Personal Information
Title: CLAIMS ADJUSTER
Timeline
Senior Claims Adjuster, Automobile and Casualty
Pilot Catastrophe
02.2024 - 12.2024
Property Desk Adjuster
Kins Insurance
03.2022 - 01.2024
External Claim Task Assistant/Total Loss Adjuster
Alacrity
05.2021 - 07.2021
External Claims Task Assistant
RENFROE
03.2021 - 10.2023
TX ALL-LINES ADJUSTER LICENSE - CERTIFIED INSURANCE ADJUSTER
ADJUSTER ACADEMY OF TEXAS
Associate of Arts - INSURANCE AND RISK MANAGEMENT
UNIVERSITY OF BENIN