Peace Usen
BANKING
Indianapolis,IN
Summary
Results-oriented with a demonstrated history in analytical problem-solving and strategic planning. Achieved a 55% increase in business profitability through innovative management practices. Core competencies include data analytics and client relations, contributing to exceptional customer experiences, and organizational success. Aiming to further utilize these skills for continued growth and impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Banker,BRT
Huntington National Bank
Indianapolis, Indiana
07.2024 - Current
- Monitored economic trends to forecast impacts on banking operations and advise clients accordingly.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Conducted financial analysis to assess loan eligibility and risk factors, contributing to informed lending decisions.
- Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
- Facilitated the loan application process, from documentation collection to approval communication.
- Researched discrepancies between bank records and customer accounts.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Conducted daily audits of cash transactions to ensure accuracy and adherence to internal controls.
- Researched and resolved open items and deposit issues.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Strategy Consultant
Western Carolina University
Asheville, NC
01.2024 - 05.2024
- Conducted risk assessments and developed mitigation strategies to protect business interests.
- Drove growth and increased accountability by standardizing internal processes using performance-based measurements and benchmarks, reporting and mission alignment.
- Collaborated with teams to achieve the implementation of improvement strategies.
- Crafted marketing strategies to improve brand awareness and customer acquisition.
- Provided strategic direction for the client to help achieve their objectives.
- Facilitated stakeholder meetings to align on business objectives and strategies.
- Built relationships with external partners to create new opportunities for growth.
- Identified and analyzed industry and geographic trends, with business strategy implications.
Graduate Student Association Executive
Western Carolina University
Asheville, NC
09.2023 - 05.2024
- Served as an executive member of the Graduate Student Association at Western Carolina University.
- Engaged in collaborative decision-making processes for student support, travel, and recreation.
- Contributed to the revision and updating of student bylaws, ensuring relevancy and compliance.
- Work closely with faculty and students to enhance the graduate student experience.
- Fostered faculty-student partnerships for continuous process improvements.
- Launched initiatives enhancing graduate students' professional development, health, and general wellness.
- Provided support in the implementation of student-focused programs.
Graduate Research Assistant
Western Carolina University
Asheville, NC
01.2023 - 05.2024
- Provided administrative support to faculty.
- Supported in the assessment and evaluation of faculty members through critical data analysis of student survey responses.
- Evaluated and graded coursework, aiding in the advancement of academic standards.
- Facilitated student learning through detailed feedback on assignments.
- In charge of data mining for research projects, ensuring accuracy and reliability.
Financial Services Representative
SECU
05.2023 - 08.2023
- Managed new account setups, enhancing customer financial portfolios
- Operated drive-thru efficiently, improving customer service experience
- Maintained precise transaction records, ensuring accuracy
- Resolved account-related issues, enhancing member trust and loyalty
- Balanced vault, ATM, TCD, and coin sorter, safeguarding company assets
- Educated customers on services, driving product awareness for the company's investment portfolios in particular
Hotel Manager
Vicpealia Hotels
12.2020 - 12.2023
- Managed daily operations of a start up 3-star hotel efficiently
- Consistently achieved guest satisfaction scores above 90%
- Directed hiring, training, and scheduling processes
- Led and motivated a team of 30 staff members with a collaborative approach, fostering a supportive work environment
- Successfully negotiated contracts, reducing overall expenses
- Boosted hotel profitability by 55% at the end of the first year through cost control and increased bookings
- Used analytics and people skill to improve marketing strategies and drive sales
- Enhanced operational efficiency through innovative management practices
Education
Master of Business Administration - MBA - Business Administration and Management, General
Western Carolina University
Asheville, NC05.2024
Project Management Associate Degree - Project Management and People Skill Development
Western Carolina University
Asheville, NC05.2024
Skills
- Analytical Problem Solving
- Project Execution Excellence
- Effective Client Relations
- Risk Analysis and Response Planning
- Compliance with Ethical Guidelines
- Proficient in Data Analytics Tools
- Proficient in Written and Oral Communication
- Strategic Planning and Process Improvement
- Negotiation
Certification
- Six Sigma Yellow Belt, Merit Global Training Institute, 01/01/24
References
- Angel Jones, angel.jones@ncsecu.org, 8282538009
- Dr. Lorrie Willey, lwilley@email.wcu.edu, 8282273374
Timeline
Customer Experience Banker,BRT
Huntington National Bank
07.2024 - Current
Strategy Consultant
Western Carolina University
01.2024 - 05.2024
Graduate Student Association Executive
Western Carolina University
09.2023 - 05.2024
Financial Services Representative
SECU
05.2023 - 08.2023
Graduate Research Assistant
Western Carolina University
01.2023 - 05.2024
Hotel Manager
Vicpealia Hotels
12.2020 - 12.2023
Master of Business Administration - MBA - Business Administration and Management, General
Western Carolina University
Project Management Associate Degree - Project Management and People Skill Development
Western Carolina University
Similar Profiles
Jeff KimpanJeff Kimpan
Senior Portfolio Underwriter at Huntington National Bank/PNC BankSenior Portfolio Underwriter at Huntington National Bank/PNC Bank
Tyler AckermanTyler Ackerman
Personal Production Assistant at Huntington National BankPersonal Production Assistant at Huntington National Bank
Walter WoodsWalter Woods
Senior Manager, Vice President – Cloud Cybersecurity Risk at Huntington National BankSenior Manager, Vice President – Cloud Cybersecurity Risk at Huntington National Bank
Michael SiehoffMichael Siehoff
Vice President - Portfolio Manager III at Huntington National BankVice President - Portfolio Manager III at Huntington National Bank
Jill DuVallJill DuVall
Paralegal at Lee C. Christie - Christie Farrell Lee & BellParalegal at Lee C. Christie - Christie Farrell Lee & Bell