Peace Chinasa Ariguzo

Handled customer inquiries and concerns in a healthcare customer service role, utilizing phone, email, and live chat channels to provide product information, process orders and address queries.

Efficiently resolved customer complaints and issues, ensuring timely and satisfactory resolutions in the context of healthcare services.

Maintained meticulous and precise records of customer interactions and transactions within the healthcare CRM system.

Provided remote customer service support for a diverse range of products and services through email and live chat channels.

Troubleshooted and resolved customer complaints, escalating complex cases to the appropriate departments when necessary.

Maintained high customer satisfaction ratings, consistently receiving positive feedback from customers.

Through my dedication to exceptional service, I maintained remarkable customer satisfaction ratings, receiving consistent positive feedback from customers who appreciated the support provided.