Peace Vivian Namale
Laurel,MD
Summary
Hardworking employee enthusiastic about learning type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Bank Teller
ECO-BANK
05.2015 - 03.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Monitored and reported suspicious activity in line with bank security policies.
Loan Officer
Brac micro finance
Uganda Kampala
01.2013 - 01.2015
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Examined customer loan applications for loan approvals and denials.
- Processed loan applications and monitored progress from start to finish.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Assessed loan portfolios for compliance with underwriting policies.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Helped college students obtain financial aid through loan programs.
Customer Service Representative
Target Corporation
USA
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Warehouse Associate
Amazon Corporation
USA BWI
06.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as number pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Truck Driver
US Army
USA
01.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Maximized load safety by balancing, securing, and weighing products.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Monitored and managed fuel consumption and expenses for management reporting.
- Verified contents of inventory loads against Bills of Lading.
Education
Bachelor of Arts - Commerce And Accounting
Makerere University
Kampala01.2016
High School Diploma -
Namirembe Hillside High School
Gayaza Wakiso Uganda11.2010
GED -
St Augustine College Wakiso
Wakiso2008
Skills
- Money Handling
- Asset Management
- Bill Payment Receipt
- Computer literate expert in microsoft word, excel,power point
- Customer Accounts Management
- Customer Retention
- Spreadsheet Tracking
- Analytical Approach
- Document Verification
- Dependable and Cooperative
- Legal Compliance
- Inspecting Assets
- Statement Billings
Languages
English
Advanced (C1)
Timeline
Truck Driver
US Army
01.2023 - Current
Customer Service Representative
Target Corporation
06.2022 - Current
Warehouse Associate
Amazon Corporation
06.2022 - Current
Bank Teller
ECO-BANK
05.2015 - 03.2020
Loan Officer
Brac micro finance
01.2013 - 01.2015
Bachelor of Arts - Commerce And Accounting
Makerere University
High School Diploma -
Namirembe Hillside High School
GED -
St Augustine College Wakiso