Peaches Holmes
Baltimore,MD
Summary
Compassionate Patient Representative with experience in healthcare and customer service. Skills include effective communication, problem-solving, and patient advocacy. Demonstrated ability to enhance patient satisfaction and foster relationships with healthcare providers. Proven impact in streamlining processes and enhancing operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Representative GNY/OB
Johns Hopkins Hospital
12.2025 - Current
- Collaborated effectively with management, nurses, and nurse practitioners to ensure seamless patient registration and care.
- Schedule newborn's first appointments with a pediatrician.
- Plan and lead events for the patient's long-term care stays.
- Took the initiative in coordinating with environmental care supervisors, nutrition managers, and facility teams to address and resolve patient concerns swiftly.
- Ensured patient areas were clean and hygienic, contributing to a safe and pleasant environment for patients, and staff.
- Communicated proactively with Environmental Care services and facility management to maintain high standards of cleanliness and fix hospital equipment.
Reading Tutor
Axiom Educators
Baltimore, Maryland
10.2024 - 06.2025
- Scheduled and led individualized tutoring sessions, establishing educational goals, and tracking student progress.
- Collaborated with educators to develop targeted learning strategies, improving reading proficiency.
- Monitored and adjusted teaching approaches based on student feedback and assessment results.
- Worked with 1st–3rd grade Baltimore City students to improve reading fluency, comprehension, and writing skills using targeted, evidence-based strategies.
- Supported students below grade level by tracking progress and adapting lessons to meet individual learning needs.
Teacher Assistant
Congregation Beth El
08.2022 - 08.2024
- Assisted in coordinating classroom activities, helping to manage student behavior, and supporting lesson plans.
- Developed and implemented classroom routines, enhancing operational efficiency and student engagement.
- Communicated with parents and teachers to monitor and report student progress.
Server
TGI Fridays
08.2021 - 06.2022
- Managed customer orders and facilitated communication between kitchen staff and patrons to ensure timely and accurate service delivery.
- Coordinated workload and task distribution during peak hours, optimizing team efficiency and customer satisfaction.
- Trained new staff on company policies and service standards to maintain quality and consistency.
Reading Tutor
Amplify
10.2020 - 10.2021
- Teach students in grade K-5 who're struggling in reading.
- I plan and teach lessons to boost their reading level up.
- Their school communicates with me to let me know what they’re needs are in certain areas.
Customer Service Ambassador
CLEAR
02.2020 - 03.2020
- Create a friendly, inviting, and personalized guest experience in a fast paced environment.
- Engaging with travelers at the airport to become members by educating them on CLEAR Benefits and what’s our purpose as a company.
- Using our verbal communication skills to engage with potential customers telling them about security and safety using CLEAR technology to enroll and verify CLEAR members.
- (Left Due to Covid-19)
Amazon Wearhouse
10.2019 - 02.2020
- Unloaded boxes off the truck and scanning inventory.
Customer Service Associate
Men’s Wearhouse
03.2019 - 10.2019
- Provide immediate expert level advice to customers regarding any of their needs on the sales floor.
- Making customers feel comfortable, satisfy and gain loyalty with the store.
- Receive phone calls and make phone calls to make wedding appointments then plan styles for the wedding groups.
- Manage the rental department and make sure our weekly sales meet their goals for the whole store.
Education
Bachelor's Degree - Business Administration And Management
Morgan State University
Baltimore, Maryland12-2025
High School -
Coney Island Preparatory High School
Brooklyn, New York06.2017
Skills
- Microsoft applications
- Customer service
- Team collaboration
- Conflict resolution
- Administrative support
- Healthcare
- Patient data privacy
- Patient data confidentiality
- Patient intake
- Relationships and rapport
- Quality performance measures
- Patient service and assistance
- Trained in Epic
- Scheduling appointments
- Friendly and outgoing
- Word
- PowerPoint
- Social Networking
- Prezi
- Google Drive Applications
- Customer relationship management
- Communication skills
- MS Word, Excel and Outlook
References
References available upon request.
Timeline
Patient Representative GNY/OB
Johns Hopkins Hospital
12.2025 - Current
Reading Tutor
Axiom Educators
10.2024 - 06.2025
Teacher Assistant
Congregation Beth El
08.2022 - 08.2024
Server
TGI Fridays
08.2021 - 06.2022
Reading Tutor
Amplify
10.2020 - 10.2021
Customer Service Ambassador
CLEAR
02.2020 - 03.2020
Amazon Wearhouse
10.2019 - 02.2020
Customer Service Associate
Men’s Wearhouse
03.2019 - 10.2019
Bachelor's Degree - Business Administration And Management
Morgan State University
High School -
Coney Island Preparatory High School
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