Peaches Montgomery
Castroville,TX
Summary
Personable, competitive and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Service Advisor
Caliber Collision
San Antonio , TX
04.2023 - Current
- Elevated role from Customer Service Representative to Service Advisor, showcasing proficiency in customer engagement and service management.
- Advanced from Customer Service Representative to Service
- Assisted customers with service inquiries and vehicle repair information.
- Scheduled appointments and managed service timelines for efficient workflow.
- Coordinated with technicians to ensure accurate diagnostics and repairs.
- Provided product knowledge to customers regarding services offered at Caliber Collision.
- Communicated with insurance companies to facilitate claims processing for clients.
- Ensured a clean and organized workspace while adhering to safety protocols.
Customer Service Representative
Service King Collision
San Antonio , TX
09.2021 - 08.2023
- Achieved a promotion, transitioning to a more senior role at another organization.
- Assisted customers with claims and service inquiries effectively.
- Managed scheduling for vehicle repairs and customer appointments efficiently.
- Communicated repair updates to customers promptly and clearly.
- Provided information on services offered to enhance customer understanding.
- Maintained accurate records of customer interactions and transactions diligently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with team members to improve service delivery processes effectively.
Restaurant Management
Hillside Texas Bistro
Castroville, Texas
03.2020 - 04.2021
- Effectively managed role transition in response to restaurant closure during COVID-19 pandemic.
- Followed safety protocols to ensure a safe working environment for all staff.
- Recruited and onboarded waitstaff to ensure efficient restaurant operations.
- Performed table checks to uphold customer service quality and enhance dining experience.
- Directed the opening and closing of the restaurant, ensuring compliance with operational standards and readiness for the next shift.
- Created and implemented staff schedules for waitstaff, hosts, and bar staff, improving service consistency.
- Ensured high food quality and visually appealing presentation upon delivery to tables.
Salvage/Subrogation Specialist
The Littleton Group
San Antonio , TX
06.2015 - 02.2020
- Established a new salvage department to streamline operations and improve recovery processes.
- Educated adjusters on proper procedures for transferring salvage cases to the salvage department.
- Reduced financial losses by effectively managing salvage operations at body shops.
- Promoted to subrogation to address and manage outdated claims, ensuring timely resolution and improved efficiency.
- Analyzed claim information to identify potential subrogation opportunities.
- Developed strategies for improving recovery processes and efficiencies.
- Provided training and guidance to junior staff on subrogation practices.
Manager
Lone Star Cafe
San Antonio , TX
02.2006 - 02.2008
- Achieved promotion from host to management in three months, reflecting strong adaptability and leadership potential.
- Managed daily operations and ensured timely service delivery to customers.
- Supervised staff scheduling and maintained adequate workforce levels during peak hours.
- Assisted in training new employees on cafe procedures and customer service standards.
- Implemented health and safety protocols to maintain a clean and safe environment.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
Personal Trainer
Bally Total Fitness
San Antonio , TX
09.2002 - 01.2006
- Assisted clients in developing personalized fitness plans and workout routines.
- Demonstrated proper exercise techniques and equipment usage to ensure safety.
- Conducted fitness assessments to evaluate client progress and needs.
- Educated clients on nutrition and wellness principles to promote healthy lifestyles.
- Collaborated with gym staff to create engaging group fitness classes for members.
- Attended training workshops to enhance knowledge of fitness trends and techniques.
Waitstaff
Red Lobster Restaurant
San Antonio , TX
01.1999 - 12.2002
- Provided excellent customer service to ensure guest satisfaction.
- Managed cash register and processed payments efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Prepared beverages and ensured timely delivery of food orders to tables.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
Timeline
Service Advisor
Caliber Collision
04.2023 - Current
Customer Service Representative
Service King Collision
09.2021 - 08.2023
Restaurant Management
Hillside Texas Bistro
03.2020 - 04.2021
Salvage/Subrogation Specialist
The Littleton Group
06.2015 - 02.2020
Manager
Lone Star Cafe
02.2006 - 02.2008
Personal Trainer
Bally Total Fitness
09.2002 - 01.2006
Waitstaff
Red Lobster Restaurant
01.1999 - 12.2002
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