Heather McDonell
Fort Worth,TX
Summary
Results-oriented retail manager with a wealth of experience totaling 17 years, alongside 5 years dedicated to direct sales and over 20 years specializing in luxury residential cleaning services. Demonstrated success in boosting sales through effective team management and exceptional customer service strategies. Knowledgeable in smart home security installation, combining technical skills with a solid management foundation. Seeking to leverage this comprehensive background to achieve transformative results within a forward-thinking organization.
Overview
26
26
years of professional experience
Work History
Smart Pro
Vivint, Inc
Utah, UT
04.2022 - Current
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Installed and configured firewalls, routers, switches, wireless access points and other network devices to ensure secure data transmission.
RV sales
Camping World
Shreveport, Louisiana
06.2019 - 09.2019
- Demonstrated advanced product knowledge to facilitate sales of RV trailers and motorhomes.
- Set appointments with customers in person and over phone for visits to sales office or at-home meetings with sales or customer service representatives.
Professional Residential Cleaner
Self-employed
Louisiana, LA
01.1999 - 02.2018
- Dusted furniture, fixtures, baseboards and window sills.
- Waxed and polished wood furnishings to restore faded appearance.
- Cleaned light fixtures and ceiling fans.
- Used appropriate chemicals to clean various surfaces.
- Sanitized toilets, showers, tubs and sinks.
Customer Service Manager
Gap
Shreveport, Louisiana
09.2011 - 06.2012
- Identified potential problems and escalated them as needed to ensure resolution.
- Developed and maintained strong relationships with customers through exceptional service and communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Store Manager
Carter’s Children’s Clothing
Bossier City, Louisiana
05.2010 - 08.2011
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Manager – Home Department
Anthropologie & Co
New York City, New York
04.2002 - 03.2003
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised staff to ensure customer satisfaction and proper performance of duties
- Managed daily operations of the store, including opening and closing procedures.
Store Manager
Illuminations
West Hartford, CT
06.2001 - 04.2002
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Recruited, trained and supervised new employees.
Education
Bachelors degree - sociology
Northwestern State University
Natchitoches, Louisiana05.2009
Security installation technician -
Skills
- Flexible and adaptable
- Team management
- Verbal communication
- Planning
- Customer relations
- Problem resolution
- Attention to detail
- Self-Directed
Timeline
Smart Pro
Vivint, Inc
04.2022 - Current
RV sales
Camping World
06.2019 - 09.2019
Customer Service Manager
Gap
09.2011 - 06.2012
Store Manager
Carter’s Children’s Clothing
05.2010 - 08.2011
Assistant Manager – Home Department
Anthropologie & Co
04.2002 - 03.2003
Store Manager
Illuminations
06.2001 - 04.2002
Professional Residential Cleaner
Self-employed
01.1999 - 02.2018
Bachelors degree - sociology
Northwestern State University