Pearce Williams
Summary
Dynamic professional with a proven track record in customer care and team management, notably at Teleperformance. Excelled in complaint resolution and billing coordination, enhancing customer satisfaction and operational efficiency. Demonstrated leadership at Saint Lucie Lanes by motivating staff and optimizing processes. Skilled in brand representation and fostering positive customer relationships.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Teleperformance
12.2019 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Server
Mulligans Bar & Grill
12.2017 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Manager
Saint Lucie Lanes
08.2016 - 12.2017
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
High School Diploma -
Port Saint Lucie Highschool
Port Saint Lucie, FL05-2018
Skills
- Billing coordination
- Brand representation
- Custom order management
- Complaint resolution
- Following scripts
- Sales closing
Timeline
Customer Care Representative
Teleperformance
12.2019 - 12.2023
Server
Mulligans Bar & Grill
12.2017 - 12.2019
Manager
Saint Lucie Lanes
08.2016 - 12.2017
High School Diploma -
Port Saint Lucie Highschool
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