Pearl Abou Antoun

• Advising clients on Tax planning and strategies to reduce their overall Tax burden, by participating with diverse teams to provide comprehensive tax advisory services, increasing the client satisfaction rate by 10%.
• Collaborating with clients on various projects resulting in 100% client satisfaction rate.Engaged in cold calling, site visits and customer referrals to generate new leads.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Exceeded quarterly targets consistently by prioritizing high-value accounts and employing strategic selling tactics.
• Streamlined internal processes to improve efficiency in tracking leads, managing client information, and closing deals more effectively.
• Mentored junior sales professionals, sharing expertise in lead generation and account management while fostering a positive team environment.
• Improved overall client satisfaction ratings by providing exceptional post-sale support services such as regular checkins followups.
• Led contract negotiations with prospective clients, securing mutually beneficial agreements that supported long-term business goals.
• Implemented effective sales training programs for team members, enhancing their skills in selling techniques, negotiation, and relationship building.
• Expanded client base by actively prospecting potential customers and conducting presentations to showcase company offerings.

In this role, I'm charge of overseeing and optimizing operations & a specialized CRM system, tailored to the company's products. My tasks are to improve customer engagement, retention, and overall satisfaction by making the most out of the CRM platform.

• Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
• Trained sales team on CRM tools, boosting productivity and lead conversion rates.
• Implemented targeted email marketing campaigns, resulting in higher open rates and conversions.
• Collaborated with the product development team to incorporate user feedback into product improvements, increasing overall user satisfaction.
• Conducted thorough market research to stay abreast of industry trends and competitor offerings, informing strategic decisions related to CRM management.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Established strong relationships with key stakeholders through regular communication and feedback sessions, promoting a customer-centric culture within the organization.
• Managed cross-functional teams to successfully execute CRM initiatives, ensuring seamless collaboration between departments.
• Oversaw CRM platform updates and maintenance, ensuring optimal performance and minimal downtime.

My tasks involved overseeing and managing the operational aspects of service delivery within the Airline, Creating a new training module for Business Class(International Flights).

• Advanced professional development opportunities for Team members through targeted training programs designed to build skills essential for success in their roles.
• Spearheaded initiatives aimed at improving employee satisfaction, engagement, and retention rates.
• Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
• Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.
• Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
• Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
• Managed budgets and financial resources effectively, optimizing resource allocation for maximum impact.
• Enhanced communication within the organization through regular interdepartmental meetings and updates.
• Collaborated with HOD's & BOD's to develop and implement strategic plans for service delivery, aligning them with the Airline’s goals and objectives.
• Built and maintained strong relationships with key stakeholders, such as clients, customers, vendors, and internal departments.
• Optimized team productivity by providing ongoing training and support for staff members.
• Cultivated strong relationships with external partners to facilitate successful collaborations on joint projects.
• Contributed to short- and long-term strategic planning and identified potential new markets, lines of business and funding opportunities.

As a production manager, I oversee the production process, coordinating all production activities and operations.

• Planned and drew up a production schedule.
• Monitored productivity rates and product standards and implement quality control programs.
• Ensured customer orders are completed on time and to budget and that quality standards and targets are met.
• Provided monthly reports of quality control, production numbers, safety, and other reports as needed
• Liaised with other managers to formulate objectives and understand requirements.
• Championed sustainable business practices throughout the organization, prioritizing environmental responsibility alongside profitability objectives.
• Improved production efficiency by implementing Lean Manufacturing principles and streamlining processes.
• Promoted teamwork among staff members, fostering a positive work environment conducive to high levels of productivity and job satisfaction.
• Collaborated with supply chain partners for seamless integration of raw materials procurement and inventory management.
• Reduced downtime for equipment maintenance through the development of a preventative maintenance program.
• Led efforts to upgrade technology infrastructure, modernizing manufacturing processes and improving overall operational efficiency.
• Decreased product defects, implementing rigorous quality control measures and continuous improvement initiatives.
• Resolved issues quickly to maintain productivity goals.
• Managed continuous improvement initiatives to drive gains in quality, flow, and output.

• Liaising with healthcare professionals and patients about treatment plans.
• Developing procedures to deliver optimal patient care. Managing internal and external communications, and answering queries about the clinic.
• Supervise clerical staff members ensuring patient scheduling, registration, financial counseling, data entry and processing, and cash posting meet high standard.
• Created Sales presentations and proposals from showcase the clinic's values proposition to potential clients.
• Conducted market research to identify potential business opportunities.
• Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
• Improved patient satisfaction through effective communication and compassionate care.
• Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
• Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
• Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
• Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
• Developed strong relationships with patients, fostering trust and loyalty to the clinic.
• Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
• Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
• Communicated with patients, ensuring that medical information was kept private.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.

• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
• Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
• Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
• Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
• Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
• Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
• Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
• Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
• Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Resolved passenger conflicts and medical emergencies during flights.

• Maintain high Service standards in First class & Business

Class.

• Culinary expertise with training from Emirates catering.
• Etiquette guide for five-star gastronomy training session provided by Emirates Airline.
• Part of the training team providing a world Class Training for comprehensive development of experienced flight Attendants.
• Through Knowledge of Wine & Champagne.
• Part of the mentor onboard Training assisted in programs that have been designed to instill a strong emphasis on new crew members onboard w safety protocols, customer engagement, and service efficiency, contributing to improved overall performance and customer satisfaction.
• Served as a liaison between cabin crew members and upper management, maintaining open lines of communication regarding issues affecting flight operations.
• Coordinated with pilots and ground staff, ensuring smooth operations during flights.
• Established strong teamwork among crew members through effective communication and collaboration.
• Collaborated with catering teams to design appealing meal options that exceeded passenger expectations.
• Developed customized in-flight services to cater to diverse passenger needs, enhancing overall satisfaction levels.
• Mentored new cabin crew hires, providing guidance on company policies and procedures as well as hands-on training.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to cabin management.
• Conducted regular performance evaluations for cabin crew members, identifying areas for improvement and providing constructive feedback.
• Responded to customer inquiries and resolved complaints to increase satisfaction.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Established and enforced safety protocols and guidelines for cabin crew.
• Created an enjoyable inflight atmosphere by incorporating entertainment options tailored to various age groups.
• Enhanced passenger satisfaction by addressing concerns and providing timely solutions.

• VIP customer Experience expert from boarding, seat introduction, settling up of customer suites, first class silver dinning service, shower spa introduction and functions etc.
• Assist with any plans or arrangements the customer intends to make during their flight
• Ensuring impeccable cabin appearance, in suites, in galley and in social area setups.
• Checking catering orders for special VIP requests. Through Familiarization of wines & champagnes to be served in First class.
• Demonstrating safety & security emergency procedures.
• Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
• Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
• Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
• Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
• Frequently recognized my ability to deliver excellent customer service and to exceed customer expectations in keeping with the organization's mission, vision and goals.
• Prepares and assists other team members in the preparation of food items, non-alcoholic and alcoholic beverages with proper garnishes
• Demonstrating safety & security emergency procedures.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.

• Worked in management and specialty capabilities, including Agent in Charge, Ground Security Co-Ordinator,training Mentor, Station Staff.
• Maintained safety and security of the Ramp at all times following Airport guidelines.
• Observed and instructed safe ground handling procedures and maintenance of ground handling equipment, including performance of equipment checks.
• Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
• Reported safety and fire hazards observed on routine patrols and during inspections.
• Conducted surveillance to detect suspicious activity.
• Conducted regular reviews of operations and identified areas for improvement.

• Managed and reconciled with several demands across internal diverse functional groups and achieved desired results.
• Made sure that all telephone calls are answered promptly with a training guideline.
• Dealt with a customer's queries, requests, orders or complaints, debt collections.
• Accountable for associate training and development, inclusive of silent monitoring, quality assurance and cross selling of all products and services.
• Contributed to the reduction of outstanding receivables through diligent monitoring and collection efforts.
• Collaborated with sales teams to ensure accurate invoicing and appropriate payment terms for clients.
• Managed credit evaluations for new customers, mitigating risk while promoting business expansion opportunities.
• Streamlined finance processes for increased efficiency in handling customer accounts and payments.
• Coordinated cross-departmental efforts to resolve complex customer issues pertaining to billing disputes or account adjustments.
• Provided exceptional customer service, addressing inquiries and concerns in a timely manner to maintain client satisfaction.
• Reduced late payments by implementing timely follow-ups and reminders to customers on due dates.
• Established strong relationships with key customers through regular communication channels, fostering trust between clients and the organization.
• Analyzed customer account trends, identifying opportunities for upselling or additional services.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.