Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pearl A. Huggins

Richmond,Va

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

General Manager

Bowlero Lanes
Richmond, VA
01.2024 - Current
  • Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
  • Develop and maintain relationships with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues.
  • Managed daily operations of the bowling center, including staffing, scheduling, customer service, and maintenance.
  • Increased business EBITDAR by promoting services, special events, and tournaments and controlling expenses.
  • Effectively communicated with coworkers using radio to meet operational needs.

Outbound Warehouse Associate

Amazon
Ashland, Virginia
07.2023 - Current
  • Safely handle products at all heights and in all weather conditions.
  • Handle day-to-day shipping and receiving, overseeing more than 1,500 jiffies per hour and 1,300 packages per hour.
  • Unloaded incoming shipments from delivery trucks or other vehicles.
  • Followed all safety guidelines when operating manual pallet jacks, forklifts, or other powered industrial trucks while moving items around the facility.
  • Utilized RF scanners to ensure accurate data entry into the Warehouse Management System.
  • Ensured accuracy of shipments by verifying items against packing lists.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make the area fit for future use.
  • Protect items by wrapping them in cling film, padded moving blankets, and tape.

General Manager

Skyzone Company
Glen Allen, VA
06.2022 - 06.2023
  • Monitor inventory, control expenses, and additional park costs. Negotiate price and service with vendors to decrease expenses and increase EBITDA for long-term growth.
  • Train new employees on proper protocols and customer service standards, while driving key performance indicators with staff up to 50.
  • Analyzed market and competitor trends to implement business strategies, increase revenue, and effectively target new markets.
  • Implemented innovative and operational programs to increase customer and employee retention and engagement.
  • Reduced injury incidents by analyzing data on the attraction's performance trends.
  • Completed daily attraction and equipment checks, related work orders, maintenance reports, and additional required documentation.
  • Managed Park Marketing for Community Events such as Fundraisers and Free Jump Days

Store Manager

Starbucks Corporation
Williamsburg, VA
04.2019 - 06.2022
  • Led Sales growth from $38,000k to $50,000k weekly through excellent customer service and adherence to standard practices
  • Recruited, hired, and trained employees and roles that worked to establish roles, routines, and positions for store organization, including the development of 5 store managers, while managing a team of 30.
  • Coached employees in product specifications, sales incentives, and selling techniques, beginning with mirroring the behaviors.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Monitored and managed cash controls, store opening, and closing procedures.
  • Launched staff engagement, diversity, and cultural programs that reduced employee turnover from 133% to 79%.
  • Uphold and communicate store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
  • Monitored inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation, to reduce shrinkage.

Kitchen Shift Manager

McDonald’s Corporation
Brunswick, GA
04.2014 - 11.2018
  • Maintain food cost under 3.0 (Actual was 2.75 using Cook Less More Often model)
  • Completed daily, weekly, and monthly inventory in temperatures between 0-40 degrees Fahrenheit.
  • Monitor raw and completed waste, food promo, T-reds, employee and manager meals, and condiments.
  • Ensure proper training and execution of all food safety and production procedures.
  • Monitor and coach to correct production procedures.
  • Monitor production charts and processes (update amounts, train, identify opportunities to optimize)
  • Manage pest prevention program.

Overnight Auditor

Hollister Company
New York City, NY
10.2012 - 04.2014
  • Audited new shipments
  • Place security sensors on store products
  • Maintained an organized stockroom free of hazards
  • Received, sorted, and processed incoming stock and materials to prepare the stock for storage
  • Completed markdowns and clearance sales to move end-of-season merchandise and make room for new stock
  • Stocked shelves with new or transferred merchandise that matched the planogram

Education

Mass Communication - Journalism, Sociology

Arizona State University
01.2024

Regents High School Diploma -

DeWitt Clinton High School

Skills

  • Microsoft Office Suite
  • Google Suite
  • POS Systems: Np6
  • POS Systems: Oracle Simphony
  • POS Systems: Roller
  • Staffing Systems: Indeed, Taleo,
  • Timekeeping Systems: UKG, Workday, Workforce
  • Purchasing Management and Budget Control Systems: Precoro
  • Purchasing Management and Budget Control Systems: Avid Xchange, NetSuite, JDE
  • Project Management Tools: Trello, Asana

Timeline

General Manager

Bowlero Lanes
01.2024 - Current

Outbound Warehouse Associate

Amazon
07.2023 - Current

General Manager

Skyzone Company
06.2022 - 06.2023

Store Manager

Starbucks Corporation
04.2019 - 06.2022

Kitchen Shift Manager

McDonald’s Corporation
04.2014 - 11.2018

Overnight Auditor

Hollister Company
10.2012 - 04.2014

Mass Communication - Journalism, Sociology

Arizona State University

Regents High School Diploma -

DeWitt Clinton High School

Similar Profiles

CREATE PROFILE
Pearl A. Huggins