Pearl Angel Castanon
San Antonio,TX
Summary
I have 15 years of customer service experience, and I have cultivated a powerful combination of technical expertise and interpersonal skills that consistently yield positive results. I excel in diagnosing and resolving customer and passenger issues across various platforms, ensuring prompt and effective solutions. Recognized for addressing privacy and security concerns, I adeptly guide customers and passengers through complex situations, whether in an office or on the road. My approach reduces resolution times, minimizes repeat contacts, and enhances customer satisfaction. Throughout my career, I have excelled in various roles, continually refining my communication, problem-solving, and organizational skills. I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Driver
Lyft
San Antonio, TX
12.2018 - Current
- Designed and implemented efficient routes to enhance daily customer service coverage.
- Maintained an impeccable driving record by strictly following traffic laws and regulations.
- Provided outstanding customer service by addressing concerns and resolving issues effectively.
- Ensured timely deliveries through adherence to planned routes, GPS navigation, and road condition assessments.
- Reduced fuel consumption by employing strategic route planning and eco-friendly driving practices.
- Preserved vehicle cleanliness through consistent interior maintenance.
- Maintained a professional appearance in alignment with company grooming standards.
- Demonstrated flexibility with varying schedules, including early mornings, late nights, weekends, and holidays.
Driver
Via Link
San Antonio, TX
08.2023 - 09.2023
- Ensured customer satisfaction by maintaining punctuality and strictly following delivery schedules.
- Maintained a clean driving record by adhering to traffic rules and regulations consistently.
- Provided exceptional customer service by promptly addressing concerns and resolving issues effectively.
- Collaborated with dispatchers to optimize route planning and make necessary adjustments.
- Ensured on-time deliveries by following routes, using GPS navigation systems, and staying informed about road conditions.
- Minimized fuel consumption through strategic route planning and efficient driving practices.
- Cleaned and maintained the vehicle, performing thorough checks for damages after each shift.
- Accurately handled cash transactions when collecting fares from passengers.
- Recorded daily mileage, fuel consumption, and passenger counts with precision for reporting purposes.
- Performed pre-trip inspections to ensure vehicles were in proper working condition before each shift.
Driver
Comfort Care Transportation
San Antonio, TX
04.2021 - 01.2023
- Established positive relationships with passengers by providing transportation to and from their homes and medical appointments.
- Aided passengers with boarding and exiting the vehicle, prioritizing their safety at all times.
- Maintained clear communication with dispatchers to receive updates on route changes and delays.
- Delivered high-quality customer service through professionalism, courtesy, and helpful interactions at pick-up and drop-off points.
- Adhered to company policies by ensuring regular vehicle maintenance and timely repairs.
- Earned recognition from supervisors for excellent customer service and favorable client feedback.
- Adjusted promptly to varying road and weather conditions to maintain safe driving standards.
Photographer
Signature Photography Inc
San Antonio, TX
02.2019 - 05.2019
- Supported photographers at large-scale events, ensuring smooth operations and client satisfaction.
- Provided exceptional customer service by consistently arriving punctually as scheduled.
- Photographed professional-quality portraits of students and staff for yearbooks, ID cards, and promotional content.
- Fostered a welcoming and comfortable atmosphere by maintaining a positive demeanor while working with students of all ages during photo sessions.
- Improved image quality and removed flaws through photo editing and retouching using industry standard software.
Packager/ Proofer/ Customer Service
Sam's Studio Inc.
San Antonio, TX
07.2010 - 07.2015
- Assisted customers in identifying needs and recommending suitable products.
- Efficiently managed administrative tasks, including order processing, appointment scheduling, and payment handling.
- Provided exceptional customer service by addressing inquiries about photo packages and delivery promptly.
- Organized group photo sessions for sports teams, clubs, and with precision.
- Successfully handled multiple projects while maintaining strong organization and productivity.
- Supervised assistant photographers during large events to ensure smooth operations and client satisfaction.
Education
High School Diploma - General
Highlands High School
San Antonio, TX05.2004
Skills
- Driver
- Customer Service
- Time management
- Problem solving
- Communication skills
- Verbal and written communication
- Database management
- Appointment scheduling
- Problem-solving
Certification
For Completion of Achievement LLLC: The Four Principles to Driving Safely Present
Timeline
Driver
Via Link
08.2023 - 09.2023
Driver
Comfort Care Transportation
04.2021 - 01.2023
Photographer
Signature Photography Inc
02.2019 - 05.2019
Driver
Lyft
12.2018 - Current
Packager/ Proofer/ Customer Service
Sam's Studio Inc.
07.2010 - 07.2015
High School Diploma - General
Highlands High School
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