Summary
Overview
Work History
Education
Skills
Timeline
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Pearl Ardinez

New York,,NY

Summary

A resourceful, result-oriented leader able to successfully oversee the selection and development of all operations, systems, people and culture in the designated workplace. A hardworking and outgoing certified individual with proven ability to drive up sales through excellent guest service and team leadership skills. Ready to help achieve company goals.

Overview

7
7
years of professional experience

Work History

Director of Training and Development

Chick-fil-A
01.2021 - 08.2022
  • Oversaw all training & development from new-hires to existing team members, leaders and directors, establishing individualized programs for specified roles, providing training materials, and monitoring / documenting overall progress.
  • Assessed and analyzed skill gaps for employees and developed training courses to meet identified needs. This resulted in the speed of service increasing by 7%, labor percentages decreasing by 6% of the sales, and hospitality ratings from customers going up to 98% from 93%.
  • Spearheaded team incentives and maintained interpersonal relationships to boost team morale and spirit.


Operational Systems Director

Chick-fil-A
10.2019 - 01.2021
  • Oversaw overall operational systems in the restaurant, both in the Front of House and Back of House, which included staff scheduling, inventory management, equipment maintenance, and ensuring high standards of hospitality within the company, not only for guests, but especially for team members.
  • Processed / tracked / analyzed end-of-month budget and expenditures, including but not limited to labor, inventory, and supplier payments, to calculate overall profit & to forecast / set upcoming sales, expenses, and budgets accurately. Within three months of the role, profits increased by 2.5% of monthly sales (which averaged $700,000).
  • Supervised the selection and development of all shift leads, along with tracking and documenting the development. During this time, I was able to help grow 18 new leaders in the business.

Team Lead Supervisor

Chic-Fil-A
04.2018 - 10.2019
  • Created and distributed monthly, quarterly and annual reports to management regarding performance with team progress and deadlines.
  • Delegated daily tasks to team members to optimize group productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Service Manager

Chipotle Mexican Grill
01.2016 - 10.2017
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed business performance data and forecasted business results for upper management.


Education

BBA - Marketing Management & Real Estate

Baruch College, Zicklin School of Business
New York, NY

Skills

  • Management Staff Collaboration
  • Customer Excellence & Relationship Building
  • Training Program & Business Development
  • Core Values Management
  • Workflow Process Improvement
  • Microsoft Excel
  • Financial Advisory
  • Marketing Strategy Development

Timeline

Director of Training and Development

Chick-fil-A
01.2021 - 08.2022

Operational Systems Director

Chick-fil-A
10.2019 - 01.2021

Team Lead Supervisor

Chic-Fil-A
04.2018 - 10.2019

Service Manager

Chipotle Mexican Grill
01.2016 - 10.2017

BBA - Marketing Management & Real Estate

Baruch College, Zicklin School of Business

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Pearl Ardinez