Pearl Bhila
Redmond,WA
Summary
Adept Fleet Administrator with a proven track record at Eswatini Electricity Company, enhancing fleet operations and customer satisfaction through expert fleet management and exceptional customer service. Leveraged vendor relationships and technology to slash operational costs and improve team productivity. Skilled in vehicle maintenance and effective communication, achieving significant reductions in vehicle downtime and insurance premiums. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Fleet Administrator
Eswatini Electricity Company
Swaziland
09.2015 - 11.2023
- Coordinated efforts between multiple departments to ensure seamless integration of new vehicles into the existing fleet infrastructure.
- Evaluated third-party service providers, selecting only those that met strict quality standards while offering competitive pricing options for necessary services.
- Developed strong relationships with vendors to secure competitive pricing on parts and services, ultimately reducing operational costs.
- Leveraged technology to enhance communication between team members creating a more collaborative work environment that fostered greater productivity and job satisfaction.
- Performed administrative duties such as timesheets, Purchase order/ Requisition generations, payment reconciliation, driver counseling and trainings and accident reviews and report submissions .
- Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
- Supported continuous improvement efforts within the fleet department by staying current on industry trends, attending relevant training seminars, and sharing knowledge with colleagues.
- Reduced vehicle downtime through the careful scheduling of routine repairs and maintenance tasks.
- Enhanced driver safety training programs which led to fewer accidents and lower insurance premiums.
- Streamlined communication between drivers, dispatchers, and management by implementing an effective tracking system for fleet operations.
Customer Service Representative
Eswatini Electricity Company
Swaziland
02.2012 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
Certificate In Fleet Management - Transportation Management
SA Business School
South Africa07.2021
Diploma In Office Administration - Business Administration
Institute of Business Management
South Africa10.2016
Certificate - Customer Service
Customer Relationship Management
UNISA, South Africa10.2013
Skills
- Vehicle maintenance knowledge
- Fleet Management Expertise
- Staff Training and Development
- Preventive Maintenance Planning
- Record Keeping Abilities
- Vendor Relationship Management
- Environmental Sustainability Practices
- Fleet Safety Protocols
- Driver Scheduling Abilities
- Accident reporting procedures
- License and Permit Management
- Vehicle Procurement Strategies
- Effective Communication
- Driver management
- Vehicle inspections
- Transportation Regulations
- Customer Relationship Management
- MS Office Suite
- Vehicle Maintenance
- Lifecycle Management
- Customer Service
- Critical Thinking
- Team Collaboration
- Daily Operations Management
- Relationship Building
- Order picking and processing
- Data Entry
- Safety Management
- Documentation
Timeline
Fleet Administrator
Eswatini Electricity Company
09.2015 - 11.2023
Customer Service Representative
Eswatini Electricity Company
02.2012 - 08.2015
Certificate In Fleet Management - Transportation Management
SA Business School
Diploma In Office Administration - Business Administration
Institute of Business Management
Certificate - Customer Service
Customer Relationship Management