Pearl Contreras
Yuma,AZ
Summary
I am a English/Spanish speaker. with over 15 years experience in patient care. I am knowledgeable in ECW, Epic and Xperity
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Primecare Urgent Care
07.2023 - Current
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Completed all tasks in compliance with company policies and procedures.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Excellent communication skills, both verbal and written.
Patient Access Representative
Yuma Regional Medical Center
08.2023 - 01.2024
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Delivered support to medical staff in completion of patient paperwork.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
CMA, Immunization Coordinator/ Manager
San Diego Family Care
12.2009 - 06.2023
- Scheduled appointments, registered patients.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient spirometry.
- Obtained client medical history, medication information, symptoms, and allergies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Maintained strong internal controls over accounting processes by regularly reviewing policies and procedures, identifying areas for improvement or updates as needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed EKGs and other tests based on patient presentation in office.
- Reduced operational costs for the company through meticulous budget analysis and strategic cost-cutting measures.
- Measured patient pulse oximetry.
- Ordered state, county and private vaccines.
- knowledge in VFC vaccines
- Trained coworkers in preparing, and injecting patients.
Education
Associate of Arts - Medical Specialitys
California College
San Diego, CA09.2017
Associate of Science - Nursing
Maric College
San Diego12.2000
Skills
- Supply Ordering
- Call Management
- Call forwarding
- Mail Sorting
- Scheduling
- Administrative Support
- Multi-Line Phone Systems
- Clerical Support
- Oral and writing communication
- Punctual and Reliable
- Problem-Solving
- Listening Skills
- Customer and client relations
- Data Entry
- Cash Handling
- Appointment Scheduling
- Inventory Management
- Call Answering and Routing
- Basic Math
- Customer Service
- Filing
Certification
- Certified Medical Assistant, NHA
- CPR CERTIFIED
Languages
Spanish
Professional Working
Timeline
Patient Access Representative
Yuma Regional Medical Center
08.2023 - 01.2024
Front Desk Receptionist
Primecare Urgent Care
07.2023 - Current
CMA, Immunization Coordinator/ Manager
San Diego Family Care
12.2009 - 06.2023
Associate of Arts - Medical Specialitys
California College
Associate of Science - Nursing
Maric College
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