Pearl Dietz

• Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
• Assisted in the development of life skills such as communication and mobility.
• Monitored physical and emotional health of clients.
• Collaborated with healthcare professionals regarding medical treatments and therapies.
• Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
• Organized leisure activities like games, music or art projects to encourage creative expression among clients.
• Created individualized care plans based on each client's unique needs and abilities.
• Administered medication when needed according to doctor's instructions.
• Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
• Transported clients to appointments or other destinations using a wheelchair accessible vehicle.

• Recognized by management for providing exceptional customer service.
• Earned reputation for good attendance and hard work.
• Collaborated with others to discuss new opportunities.
• Works under minimal Direction
• Processed customer account changes
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Maximized customer satisfaction by handling email and telephone interactions each day.

Worked to improve patient outlook and daily living through compassionate care.

• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
• Coordinated with doctors and registered nurses to develop care plans for patients.
• Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
• Maintained clean and well-organized environment to promote client happiness and safety.
• Assisted over 4 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
• Assisted with meal planning to meet nutritional plans.
• Worked with supervisory medical staff to review cases and improve care.
• Facilitated best possible care by developing strong and trusting rapport with patient.
• Transported patients to and from medical, dental and personal care appointments.
• Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
• Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.

• Worked on feet for as many as 8 hours and moved materials weighing up to 65 pounds.
• Completed maintenance such as changing rollers.
• Performed physical and visual quality control inspections at different stages in process to quickly identify issues.
• Maintained clean and neat work areas to maximize productivity.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Assisted customers with planning cake vision, including color, theme and size.
• Answered phone calls, put in orders and handled customer disputes or complaints.
• Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.

• Helped customers find specific products, answered questions and offered advice.
• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Worked closely with front-end staff to assist customers.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.