Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Pearl Edwards-Bryant

Galveston,TX

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Experienced customer service representative with over 10 years of experience in customer support. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

16
16
years of professional experience

Work History

Stay at Home Mom

Unemployed
Galveston, TX
05.2020 - Current
  • Due to corona virus, made conscious decision to focus on well being of family and pursue continuing education as a medical coder/administrative assistant
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Learned new skills and applied to daily tasks to improve efficiency and productivity by 30%

Server

Willie G's Restaurant/Landry's
Galveston, TX
01.2020 - 05.2020
  • Arranged table placement and decor for large events serving more than 150 people at once
  • Carried out food and served to guests in an efficient and polite manner
  • Performed all duties connected with breakdown of service and cleaning tasks
  • Maintained high levels of food and safety standards at all times
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked identification for minimum age for sale of alcoholic beverages.

Security Guard

Patriot Security
Galveston, TX
06.2019 - 12.2019
  • Promptly respond to customer inquiries
  • Ensure all safety procedures are met and up to code
  • Greet and welcome visitors with warm, friendly, and positive attitude
  • Maintain hourly perimeter checks on each floor and around building
  • Report any/all activity hourly
  • Provide escorts for hotel guests when needed
  • Performed vehicle checks in parking lot for parking permits given by hotel exclusively
  • Assist in any emergency or disturbance on property
  • Maintain radio contact between management and hotel staff
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations
  • Increased productivity by 15%

Security Guard, Customer Service

Vinson Security
Galveston, Houston, TX
03.2019 - 06.2019
  • Promptly respond to customer inquiries
  • Ensure all safety procedures are met and up to code
  • Greet and welcome visitors with warm, friendly, and positive attitude
  • Maintain hourly perimeter checks on each floor and around building
  • Report any/all activity hourly
  • Provide escorts for hotel guests when needed
  • Performed vehicle checks in parking lot for parking permits given by hotel exclusively
  • Assist in any emergency or disturbance on property
  • Maintain radio contact between management and hotel staff
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations
  • Increased productivity by 50%

Collections Specialist

Convergent Outsourcing
Houston, TX
08.2018 - 03.2019
  • Promptly respond to customer inquiries via telephone
  • Telephone Professionalism
  • Negotiate payments and settlements for debt collection
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Handled 175+ outbound and inbound calls daily with goal of collecting owed debt.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Officer/Greeter

Texas Star Security
Galveston, TX
09.2016 - 08.2018
  • Ensure all safety procedures are met and up to code
  • Direct traffic on and off the Galveston/Port Bolivar Ferry
  • Greet and welcome visitors with a warm, friendly, and positive attitude.

Front Desk Clerk

PPI Security
Galveston, TX
05.2014 - 05.2016
  • Create and maintain office forms and performed procedures to assist with administrative tasks
  • Sign in/out visitors, employees, and vendors electronically/manually
  • Greet and welcome clients with warm, friendly, and positive attitude.
  • Managed over 80 employees, clients, and vendors gaining access to building daily and increased productivity by 30%
  • Collaborated with team members to handle continuous fluctuations of staff, clients, and vendors

Front Desk Clerk

Texas International Terminals
Galveston, TX
11.2013 - 10.2014
  • Create and maintain office forms and performed procedures to assist with administrative tasks
  • Take orders, determine charges, and oversee billing and payments
  • Greet and welcome clients with warm, friendly, and positive attitude
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to establish rapport and retention
  • Answered multi-line phone system to respond to inquiries and transfer 75+ calls to correct departments and personnel daily

Security Guard/Front Desk Clerk

Danner's
Galveston, TX
01.2012 - 11.2013
  • Sign in/out visitors, employees, and vendors electronically/manually
  • Control gate entry in/out
  • Maintain office forms and procedures to assist with administrative tasks
  • Greet and welcome clients with a warm, friendly, and positive attitude
  • Ensure all safety procedures are met and up to code
  • Properly notate customer/vendor/company authorization.

Customer Service Representative

Southwest Plaza
Richardson, TX
09.2007 - 12.2009
  • Promptly respond to customer inquiries in person or via telephone, email, mail or social media
  • Quickly and efficiently open customer accounts and record account information
  • Maintain financial accounts by processing customer adjustments in professional manner
  • Assisted customers with setting appointments, performed special order requests, and arranging merchandise pick-up
  • Consulted with outside parties to resolve discrepancies and create expert solutions
  • Managed 60+ calls per day and increased productivity by 15%
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Sales Consultant

Great Western Business
Dallas, TX
06.2003 - 07.2006
  • Received 96% satisfaction rating from customers after completed calls
  • Effectively manage approximately 100+ incoming/outgoing calls daily
  • Negotiate sales of small and large corporations/businesses to interested buyers across United States
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Followed up with existing customers to provide additional support and address concerns
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
  • Maintained sense of urgency in answering customer questions and requests through email or voice message
  • Established prospecting and client development techniques to produce fresh leads and maintain solid conversion rate
  • Supported clients with business analysis, documentation and data modeling

Education

Associate of Science - Medical Administration

Galveston College
Galveston, TX
05.2023

GED -

Gary Job Corps
Galveston, TX
03.2002

Skills

  • Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
  • Comfortable working in both Microsoft Windows 10 and Mac OS X
  • Excellent communication skills with focus on team-building and customer relations
  • Outstanding organizational, multitasking, and problem-solving abilities
  • Successfully completed 1 year of training in medical terminology, anatomy, CPT, ICD-10 CM, HCPCS, Medicare, and guidelines to gain understanding
  • Proficient in Anesthesia, Integumentary, Musculoskeletal, Respiratory, Digestive, Medicine, Coding Guidelines, and Lab and Pathology in ICD-10 CM/HCPCS/CPT
  • Electronic Medical Record Software
  • Maintaining Client Records
  • Teamwork and Collaboration
  • Reviewing Patient Information
  • CPT Code Modifiers
  • Reading Comprehension and Medical Translation
  • Customer Service
  • Patient Registration

Affiliations

AAPC (May 2018 – present)

Additional Information

  • AWARDS AND HONORS , Completed 12 or more letter-graded units during the quarter with a 3.0 grade point average. Outstanding Customer Service Award - October 2006 Recognized for outstanding service to clients and dedication to fellow employees.

Timeline

Stay at Home Mom

Unemployed
05.2020 - Current

Server

Willie G's Restaurant/Landry's
01.2020 - 05.2020

Security Guard

Patriot Security
06.2019 - 12.2019

Security Guard, Customer Service

Vinson Security
03.2019 - 06.2019

Collections Specialist

Convergent Outsourcing
08.2018 - 03.2019

Officer/Greeter

Texas Star Security
09.2016 - 08.2018

Front Desk Clerk

PPI Security
05.2014 - 05.2016

Front Desk Clerk

Texas International Terminals
11.2013 - 10.2014

Security Guard/Front Desk Clerk

Danner's
01.2012 - 11.2013

Customer Service Representative

Southwest Plaza
09.2007 - 12.2009

Sales Consultant

Great Western Business
06.2003 - 07.2006

Associate of Science - Medical Administration

Galveston College

GED -

Gary Job Corps

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Pearl Edwards-Bryant