Pearl Eiland
Tinley Park,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Finance Manager
International Kia
09.2022 - Current
- Detailed knowledge of CDK
- Knowledge on APR's, residuals, money factors, financial decisions, etc.
- Collaborated with external auditors to ensure compliance with applicable laws and regulations.
- Analyzed customer credit reports, determined risk factors, and made recommendations for loan approval and denial.
- Created customized payment plans tailored to meet individual customer needs while maximizing profitability.
- Developed and implemented effective strategies for improving customer satisfaction with auto financing services.
- Ensured compliance with all applicable federal, state, and local laws governing consumer lending practices.
- Researched and resolved customer inquiries related to billing issues or account discrepancies.
- Reviewed documents such as contracts, titles, and insurance policies before approving loans.
- Managed financial transactions with customers to ensure accurate and timely payments.
- Provided training and guidance to new staff members on proper procedures for processing auto finance applications.
- Negotiated terms of repayment agreements with delinquent customers to bring accounts current.
- Worked closely with other departments within the organization such as sales, marketing, and accounting to ensure efficient operations.
- Maintained a database of customer information such as contact details, loan amounts owed, payment histories.
- Addressed and resolved customer concerns and complaints related to financing, ensuring high levels of customer satisfaction.
- Maintained up-to-date knowledge of automotive finance industry trends, products, and technologies.
- Utilized financial software and systems to streamline operations and enhance efficiency.
- Coordinated with sales and service departments to ensure a seamless customer experience from start to finish.
- Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
- Managed financial transactions and structured deals to meet both customer needs and dealership profit objectives.
- Identified valuable solutions for customers with credit problems.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Approved or denied loan applications and explained reasoning behind decisions.
Sales Consultant
International Kia
09.2015 - 01.2022
- Developed great customer service skills
- Provided people all info on new and used cars
- Helped customers find the perfect car for them
- Sold cars
- Helped manager with inventory as well as rearranging the lot every month
- Top salesman of the year
- Established long-term relationships with key contacts at client companies.
- Detailed knowledge of CDK
- Developed and maintained relationships with clients to increase sales revenue.
- Performed cold calls to prospective customers to introduce company offerings.
- Provided detailed product information to customers, including features, prices, and availability.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Analyzed customer needs and identified solutions to meet their requirements.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Maintained accurate records of all sales activities in the CRM system.
- Worked with fellow sales team members to achieve group targets.
- Priced out products for customers and drew up sales paperwork.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Listened to customers to understand needs and refer to optimal services.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Handled credit and debit card payment processing to complete purchasing experience.
- Addressed customer questions and concerns regarding products and services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Caregiver
Home Instead Senior Care
- 09.2015
- Helped elderly with needs such as bathing, eating, dressing, cooking, cleaning, etc
- Compassionate for others.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Coordinated transportation services for clients when necessary.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Provided emotional support to clients during difficult times.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Accompanied clients to social events such as movies or plays.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Administered prescribed medications on a timely basis following care plan instructions.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Educated families about available resources for home health care services in the local community.
- Supported bathing, dressing and personal care needs.
- Reported concerns to nurse supervisor to promote optimal care.
Education
Polysomnographic Technology(Sleep Tech)
Moraine Valley Community College
05.2021
Family and Consumer Sciences
Eastern Illinois University
Charleston05.2016
High School Diploma -
H.L. RICHARDS
Oak Lawn, IL05-2012
Skills
- Microsoft Office Proficient
- Excellent Oral and Written Communications Skills
- Multitasking Ability
- Results Oriented Team Player
- CDK
- Credit analysis
- Financial Management
- Customer relationship development
- Lender relationships
- Customer Satisfaction
- Coaching and training
- Appointment Setting
- Cold-calling
- Deal structuring
- Closing Techniques
- Upselling and Cross Selling
- Client Needs Assessment
- Contract Preparation
- Delivering Vehicles
- Negotiation strengths
- Sales closing
- Customer Service
- Retail sales customer service
- Management
Timeline
Finance Manager
International Kia
09.2022 - Current
Sales Consultant
International Kia
09.2015 - 01.2022
Caregiver
Home Instead Senior Care
- 09.2015
Polysomnographic Technology(Sleep Tech)
Moraine Valley Community College
Family and Consumer Sciences
Eastern Illinois University
High School Diploma -
H.L. RICHARDS
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