Pearl Eke
Las Vegas,NV
Summary
Accomplished Office Manager and Patient Care Technician with a proven track record at Granddesert Medical, enhancing patient satisfaction and streamlining operations. Expert in office administration and customer service, adept at maintaining confidentiality and improving efficiency. Achieved a significant increase in revenue through optimized billing processes. Skilled in fostering teamwork and delivering compassionate patient care.
Overview
13
13
years of professional experience
Work History
Office Manager/ Front Desk
Granddesert Medical
08.2016 - 09.2023
- Handled sensitive information with discretion, maintaining confidentiality of Medical documents and patient records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
Patient Care Technician
California Pacific Medical Center, Hospital
04.2014 - 08.2016
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Patient Care Technician
San Francisco General Hospital And Trauma Center
02.2011 - 02.2013
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
Education
Certificate - Phlebotomy
Phlebotomy Training Specialist
Las Vegas, NV09.2024
Skills
- Customer service
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Credit and collections
- Scheduling
- Scheduling coordination
- Data entry
Timeline
Office Manager/ Front Desk
Granddesert Medical
08.2016 - 09.2023
Patient Care Technician
California Pacific Medical Center, Hospital
04.2014 - 08.2016
Patient Care Technician
San Francisco General Hospital And Trauma Center
02.2011 - 02.2013
Certificate - Phlebotomy
Phlebotomy Training Specialist
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