Pearl Elizondo
410 E Elm
Summary
Seasoned Truck Driver and Customer Service Representative with a proven track record in vehicle maintenance and customer satisfaction. At Tex Mex LLC, mastered hazardous material handling and route planning, enhancing safety compliance. Demonstrates exceptional communication skills and a Class A Commercial Driver's License, ensuring efficient and effective service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Truck Driver
Tex Mex LLC
Hobbs
12.2023 - Current
- Conducted daily DOT pre-trip inspections according to set checklist.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Cleaned interior compartments of vehicles after each trip according to company standards.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Performed routine maintenance tasks such as checking oil levels and tire pressure on vacuum trucks regularly.
- Communicated effectively with dispatchers regarding route changes and delays.
- Inspected and maintained vacuum truck components, such as hoses, pumps and valves.
- Performed emergency response duties in the event of an accidental release of hazardous material.
- Reacted decisively and quickly to protect spoilage.
- Performed regular inspections and completed vehicle repairs.
- Utilized vacuum trucks to collect, transport and dispose of hazardous waste from industrial sites and other locations.
- Followed all applicable laws and regulations pertaining to the safe operation of commercial motor vehicles.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Truck Driver
Pate Trucking
Seminole
01.2022 - 11.2023
- Conducted daily DOT pre-trip inspections according to set checklist.
- Cleaned interior compartments of vehicles after each trip according to company standards.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Communicated effectively with dispatchers regarding route changes and delays.
- Inspected and maintained vacuum truck components, such as hoses, pumps and valves.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Performed emergency response duties in the event of an accidental release of hazardous material.
- Reacted decisively and quickly to protect spoilage.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Utilized vacuum trucks to collect, transport and dispose of hazardous waste from industrial sites and other locations.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Processed shipment documents neatly and efficiently for each load.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
Truck Driver
American Well Service
Midland
12.2020 - 11.2022
- Reacted decisively and quickly to protect spoilage.
- Conducted post-trip inspection after completion of each trip including verifying load is secure and all equipment is properly stored away.
- Followed regular schedule of pickups for individual customers and groups.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Demonstrated excellent customer service skills when interacting with clients at job sites.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Monitored vehicles' performance during trips to ensure proper functioning of all systems.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Disposed waste material according to government regulations in designated areas.
- Reported any incidents or accidents immediately upon occurrence.
Customer Service Representative
Western Sales & Services
Denver City
06.2014 - 08.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Socorro High School
El Paso, TX05-2002
Skills
- DOT inspections
- Vehicle maintenance
- Route planning
- Hazardous material handling
- Customer service
- Safety compliance
- Effective communication
- Log management
- Route management
- Basic computer literacy
- Safe driving practices
- Heavy lifting
- Class A commercial Driver's license
- Defensive driver training
Affiliations
- When i am not working i am a mom to 2 beautiful girls
Accomplishments
Perfect Attandance Award
Employee of gthe month award
Good customer Service award
Certification
- Vihicle Inspection : Tractor Trailer
- Human Trafficking Awareness for Drivers
- Hours of Service Training
- Professional Truck Driving Acadamy
- ES SEU /MEPD Training
- ES CC Call Center Inquiry Tool
Languages
English
Professional
Spanish
Professional
Dear Hiring Manager
- I hope that can be considered for the position. I am very interested in a position with you all, as i am looking forward to learning new jobs and new skills . As you will see on my attached resume i have more than 5 years of job experience in different areas . I have had jobs that i have been able to learn different skills from and that have given me different knowledge in varios environments . I am a fast learner , mostly hands on and i am always willing to learn something new .
References
References available upon request.
Timeline
Truck Driver
Tex Mex LLC
12.2023 - Current
Truck Driver
Pate Trucking
01.2022 - 11.2023
Truck Driver
American Well Service
12.2020 - 11.2022
Customer Service Representative
Western Sales & Services
06.2014 - 08.2020
High School Diploma -
Socorro High School
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