Summary
Overview
Work History
Education
Timeline
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Pearl Elliott

Phoenix,AZ

Summary

Qualified professional with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

4
4
years of professional experience

Work History

Office Manager/Marketing

Windwalker Expeditions
12.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Customer Service Representative

West Wind Air Service
04.2023 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Concierge Agent

Boulders Resort & Spa
01.2021 - 04.2023
  • Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
  • Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
  • Provided exceptional customer service by anticipating and addressing guest needs proactively.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Organized special events for hotel guests, creating unique experiences that encouraged repeat visits.
  • Developed strong relationships with local vendors to secure exclusive discounts and promotions for hotel guests.
  • Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
  • Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.

Education

Associate Degree in Hospitality Management -

Chaparral College
Tucson, AZ

Timeline

Office Manager/Marketing

Windwalker Expeditions
12.2023 - Current

Customer Service Representative

West Wind Air Service
04.2023 - 12.2023

Concierge Agent

Boulders Resort & Spa
01.2021 - 04.2023

Associate Degree in Hospitality Management -

Chaparral College

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Pearl Elliott