Summary

Overview

Work History

Education

Skills

Timeline

Pearl Ellis

Graham,NC

Summary

Experienced collections professional with a proven track record of over 10 years in high call volume centers. Skilled in providing exceptional customer support and resolving issues related to loan repayment. Seeking a collections position with an organization that values expertise and offers growth opportunities. Committed to utilizing skills to contribute as a valuable asset to the employer.

Overview

years of professional experience

Work History

Administrative Assistant

University of Utah Hospital

12.2022 - 12.2024

Assists department with business planning and goal setting
Supports team members and participate in activities to help build a high-performance team
Schedules, plans and coordinates work actions of support staff
Collects, organizes and analyzes data for specialized reports
Assists with the implementation of department and University policies and procedures
Provides administrative support to upper-level department management by scheduling appointments, coordinating meetings and conferences
Demonstrates human relations and effective written and verbal communication skills when responding to crisis situations
Facilitates triage decisions regarding staff referrals
Demonstrates flexibility in areas such as job duties and schedule to aid in better serving staff and vendors
Leads activities to help build staff morale
Assisted coworkers and staff members with special tasks on daily basis.

COMPLIANCE AGENT II

Office of Recovery Services

12.2020 - 12.2022

Entered customers sensitive and confidential information into various data bases with a high degree of accuracy
Using tact and a professional demeanor to work with various segments of the population to collect on outstanding child support debt
Developing and maintaining effective and efficient communication with the borrower, third party references, employers, other agents
Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.

SR. Collections Agent

University Federal Credit Union

09.2019 - 12.2020

Utilized skip trace software to locate members to repossess vehicles
Collected on accounts in different stages of delinquency
Maintained high volume of calls and met demands of busy and productive group.
Worked in call center environment handling manual and automatically dialed outbound calls.
Negotiated with account holders to devise repayment plans and minimize collections receivables.

Medical Support Assistant

Dept of Veterans Affairs

11.2018 - 09.2019

Scheduling, canceling, re-scheduling patient's appointments and/or consults
Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills
Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Used VistA software to maintain and record patient data and generate reports.

Account Resolution Assistant III

Utah Higher Education Assistance Authority

03.2008 - 11.2018

Encouraged and counseled clients on maintaining financial stability through effective account management
Applied knowledge of collections to help customers develop effective programs for meeting payment schedule agreements
Consulted credit, employment, and other references when unable to locate borrower
Maintained workloads by prioritizing to meet month end deadlines
Referencing materials (policies, procedures, web sites) that are not completely applicable to some of the work due to the constantly evolving student loan industry
Worked closely with management to provide effective assistance for specific aspects of business operations.
Assisted manager in all aspects of business operations.
Trained and supervised employees on office policies and procedures.
Managed data and correspondence to secure information across complex landscapes of organizational departments.
Increased customer service success rates by quickly resolving issues.
Performed wide-ranging administrative, financial and service-related functions.

Collections Specialist

Discover Card

05.2001 - 06.2007

Addressing customer complaints in a sensitive manner while following policies and procedures
Collected back and front-end accounts
Maintained high volume of calls and met demands of busy and productive group.
Counseled debtors on payment options and arranged installment agreements.
Used skip tracing and other techniques to locate debtors.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.