Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pearl Graybill

Tumwater,Washington

Summary

Experienced manager with a strong track record of effectively leading teams, managing daily operations, and ensuring high levels of customer satisfaction. Demonstrated success in driving sales, increasing profits, resolving customer complaints, and overseeing staff. Committed to delivering exceptional customer service and maintaining operational compliance. Highly organized professional dedicated to achieving excellence in all aspects of the role.

Overview

11
11
years of professional experience

Work History

Service Desk (Overnight)

Planet Fitness
12.2024 - Current

Assistant Manager (Coach)

Walmart
01.2022 - 02.2024
  • Provided guidance to staff members regarding their job responsibilities
  • Monitored staff morale to ensure a positive work environment was maintained
  • Supervised day-to-day operations of multiple departments simultaneously
  • Managed daily inventory levels, ensuring adequate stock levels were maintained at all times
  • Organized and managed team of 15 employees to ensure high- quality customer service
  • Utilized problem solving skills to resolve conflicts between employees
  • Conducted regular meetings with staff to review performance objectives and goals
  • Analyzed data to identify areas for improvement in operations processes
  • Collaborated with other departments to facilitate workflow processes
  • Created weekly reports detailing staff performance metrics, production output, and cost savings initiatives
  • Ensured compliance with company safety regulations.
  • Implemented process improvements to reduce costs and increase productivity
  • Multitasked and prioritized departmental functions to meet deadlines
  • Led and supported development of employees and succession planning activities
  • Managed, coordinated and developed procedures and protocols to deliver quality services.

Team Lead

Walmart
10.2020 - 01.2022
  • Established process controls and reviewed operations to identify and eliminate inefficiencies
  • Monitored inventory levels and ensured timely replenishment of stock
  • Recommended, initiated and drove projects to maintain or exceed operational performance
  • Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions
  • Supervised the daily work of staff to ensure work prioritization and quality
  • Delegated tasks to team members according to project requirements and employee strengths
  • Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
  • Mentored and coached team members to ensure successful performance
  • Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities
  • Reported staff progress, deficiencies, and training needed to management
  • Resolved problems and escalated high-level issues to supervisor within established timeframes
  • Monitored daily operations, utilizing organizational and problem- solving skills to identify areas for improvement
  • Coordinated with management to prioritize assignments based on current issues and business needs
  • Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen
  • Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
  • Collaborated with other departments to ensure successful completion of projects
  • Collaborated with functional groups and leadership to evaluate, prioritize, plan, and execute new projects
  • Mentored junior staff members to foster a productive working environment, showcasing leadership capabilities
  • Ensured the safe and timely production of scheduled deliverables by effectively utilizing people, equipment, and material
  • Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
  • Evaluated employee performance through quarterly reviews using established criteria, exercising astute assessment skills
  • Provided input for staff member's performance review.
  • Conducted regular meetings with direct reports to review progress and address any concerns, evidencing effective management

Overnight Support Manager

Walmart
08.2017 - 10.2020
  • Chehalis methods
  • Assumed responsibility for resolving technical issues when required; testifying technical troubleshooting competency
  • Implemented strategies to improve employee morale through recognition programs and incentives, displaying adept motivational techniques
  • Led team of 10 in developing new customer service protocols, demonstrating strong interpersonal and communication skills
  • Provided feedback on individual projects throughout the course of development cycles; leveraging constructive criticism techniques
  • Analyzed performance data to identify areas of improvement.
  • Notified supervisors of overarching customer and team member concerns
  • Recommended changes in working conditions and equipment to increase business unit and team efficiency
  • Conducted performance reviews to measure employee growth and skills
  • Updated and enforced policies regarding employee conduct, productivity and performance standards
  • Developed and utilized team-building exercises to promote workplace synergy and productivity
  • Enforced company policies relating to the handling of confidential information while providing customer service
  • Trained new hires on company policies, procedures, and protocols related to overnight support operations
  • Managed a team of overnight support staff, ensuring that all procedures were followed correctly and efficiently
  • Maintained an up-to-date knowledge base of current products and services offered by the company
  • Drafted comprehensive training materials for use by new hires in understanding their responsibilities as part of the overnight support team
  • Developed reports on the performance of overnight support staff for upper management review
  • Identified areas for improvement in the overnight support process and developed solutions accordingly
  • Coordinated with other departments such as sales or marketing to optimize overall customer experience
  • Developed and implemented strategies to improve customer service quality and response times
  • Performed regular maintenance checks on hardware and software used by customers during the night shift hours
  • Prepared documentation for tracking, monitoring, and escalation of risk-related issues for management
  • Identified and communicated process enhancements, setting deadlines and monitoring and summarizing project progress.

Grocery Department Manager

Walmart
04.2015 - 08.2017
  • Coordinated with other departments to resolve backlogs and service issues
  • Reviewed employee performance issues, addressing absenteeism or tardiness and recommending disciplinary action
  • Used job-related software to create and prepare reports on staff performance and attendance
  • Referred to customer support knowledgebase to address escalated concerns
  • Implemented new policies and procedures to improve employee efficiency and productivity
  • Conducted interviews and performed analysis to create business cases and requirements for projects
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
  • Oversaw personnel to maintain adequate staffing and minimize overtime
  • Developed existing team into high productivity, results-oriented unit through creative initiatives
  • Identified operational process inefficiencies to recommend necessary improvements
  • Developed training modules and documentation to train staff.
  • Utilized POS system effectively to input orders accurately and efficiently manage inventory levels
  • Maintained cleanliness standards throughout the store; reviewed sanitation practices regularly
  • Maintained accurate inventory records through regular audits and cycle counts; monitored stock levels to ensure proper replenishment of products in a timely manner
  • Ensured store was properly merchandised according to planograms; identified opportunities for improvement
  • Communicated regularly with corporate office regarding store operations and progress towards goal attainment
  • Implemented strategies to reduce shrinkage and minimize losses due to theft or other factors
  • Managed and supervised staff of 8-10 employees, ensuring compliance with company policies and procedures
  • Identified areas of opportunity within the department; recommended solutions for improved efficiency
  • Established strong relationships with local businesses in order to increase sales opportunities within the community
  • Analyzed sales trends, developed pricing strategies, and adjusted product mix to maximize profitability
  • Oversaw the ordering process for all grocery items; maintained relationships with vendors and suppliers
  • Developed and implemented training programs for new employees to ensure quality customer service.

Meat Department Manager

Walmart
03.2014 - 04.2015
  • Provided exceptional customer service; handled customer complaints in a professional manner
  • Examined merchandise for correct display and pricing.
  • Monitored quality of fresh foods and goods, identifying and addressing quality issues with vendors
  • Stocked delivered merchandise and conducted daily checks for price changes and out-of-date products
  • Reordered inventory dropping below adequate levels to maintain product stock
  • Controlled shrink and gross profit by verifying proper product handling, receiving and pricing
  • Developed strategies to improve customer service, drive store sales, and increase profitability
  • Trained and developed new associates on POS system and key sales tactics
  • Forecasted future sales volumes to maximize profits.
  • Addressed and resolved client or customer inquiries to foster superior standards of service
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
  • Developed existing team into high productivity, results-oriented unit through creative initiatives
  • Identified operational process inefficiencies to recommend necessary improvements
  • Trained new staff members on safe food handling practices, product knowledge, and customer service skills
  • Managed daily operations of the Meat Department, including stocking and ordering products, setting prices, and ensuring quality standards were met
  • Implemented cost-saving measures while maintaining high standards of product quality
  • Supervised team members in their daily tasks and provided feedback on their performance
  • Created promotional displays to attract customers to the meat department and generated sales increases
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
  • Facilitated month-end closing processes, invoicing and journal entries
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability
  • Identified operational process inefficiencies to recommend necessary improvements
  • Executed productivity benchmarks across departments to maximize company revenue
  • Developed training modules and documentation to train staff.

Education

Exercise And Sports Science

Centralia College
Centralia, WA

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Service Desk (Overnight)

Planet Fitness
12.2024 - Current

Assistant Manager (Coach)

Walmart
01.2022 - 02.2024

Team Lead

Walmart
10.2020 - 01.2022

Overnight Support Manager

Walmart
08.2017 - 10.2020

Grocery Department Manager

Walmart
04.2015 - 08.2017

Meat Department Manager

Walmart
03.2014 - 04.2015

Exercise And Sports Science

Centralia College

Similar Profiles

CREATE PROFILE
Pearl Graybill