Summary
Overview
Work History
Education
Skills
Timeline
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Pearl Hawkins

Manchester,NH

Summary

A hardworking, meticulous individual who is skilled in multitasking. Very adaptable and picks up new concepts quickly. Maintains an optimistic and positive attitude, even when faced with challenges. Has ample experience in laboratory protocols, quality control, and customer service. Education in biology and genetics, including zoology. Has a love of animals and an innate desire to help others.

Overview

10
10
years of professional experience

Work History

Lab Analyst II, Inorganics Department

Eastern Analytical Inc. / Eurofins
Concord, NH
07.2022 - Current
  • Analyzed various sample matrices using techniques such as distillation, digestion, chromatography, and colorimetry.
  • Upheld quality control standards to ensure data accuracy and compliance.
  • Revised and reviewed standard operating procedures (SOPs) to improve efficacy and maintain compliance with EPA methods.
  • Performed routine maintenance on lab instruments, and troubleshooting when necessary.
  • Optimized and updated Excel spreadsheets.
  • Prepared chemical reagents and calibration standards.
  • Maintained up-to-date records of chemical inventory and ingredients used to prepare active reagents.
  • Reviewed analytical data of fellow analysts to catch potential errors and correct mistakes.
  • Placed purchase orders to maintain lab supplies necessary for analyses.
  • Contacted clients over the phone to inform them of test results.
  • Collaborated with other analysts to time-manage large projects.
  • Maintained and utilized client history to provide optimal customer service.

Sales Associate

New Balance
Merrimack, NH
03.2020 - 09.2021
  • Engaged customers in a friendly, professional manner to determine needs and offered product advice and demonstrations.
  • Answered incoming telephone calls.
  • Handled customer complaints promptly and effectively.
  • Used technology resources to assist customers in locating and selecting items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Organized and loaded product shipments and boxes.
  • Maintained an up-to-date inventory of products.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Set up customer records for new rewards members.
  • Assisted in the training of new hires.

Sales Associate

Reds Shoe Barn
Plaistow, NH
07.2015 - 12.2019
  • Arranged merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained an up-to-date inventory of products.
  • Answered incoming telephone calls, and answered customer inquiries effectively.
  • Engaged positively with each customer to understand their needs and identify the products best suited to them.
  • Demonstrated product features.
  • Trained and supported new sales associates.
  • Organized and loaded product shipments and boxes.

Education

Bachelor of Science - Genetics

University of New Hampshire
Durham, NH
05.2022

Associate of Science - Life Sciences

Manchester Community College
Manchester, NH
05.2019

Skills

  • Friendly disposition and positive attitude
  • Exceptional attention to detail
  • Multitasking and prioritization
  • Customer service
  • Strong computer skills, including MS Excel and LIMS
  • Data entry and record-keeping
  • Problem-solving and critical thinking
  • Sample analysis and quality control in a high-volume laboratory
  • Aseptic technique

Timeline

Lab Analyst II, Inorganics Department

Eastern Analytical Inc. / Eurofins
07.2022 - Current

Sales Associate

New Balance
03.2020 - 09.2021

Sales Associate

Reds Shoe Barn
07.2015 - 12.2019

Bachelor of Science - Genetics

University of New Hampshire

Associate of Science - Life Sciences

Manchester Community College

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Pearl Hawkins