PEARL HUIZAR
San Antonio,TX
Summary
Well-qualified in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
9
9
years of professional experience
Work History
Customer Retention Specialist
Spectrum
San Antonio, TX
05.2025 - Current
- Developed customer engagement strategies to enhance retention rates.
- Analyzed customer feedback and behavior to identify improvement opportunities.
- Collaborated with cross-functional teams to streamline communication processes.
- Implemented targeted outreach campaigns to re-engage at-risk customers.
- Contributed to company growth by upselling additional products and services during support interactions.
- Established strong relationships with key accounts, fostering loyalty and long-term client retention.
Customer Service Representative
J.P. Morgan Chase Bank Call Center
SAN ANTONIO, TX
09.2019 - 11.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Collected customer feedback and made process changes to exceed customer satisfaction.
- Responded to customer requests for products, services and company information.
- Maintained positive customer experiences with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
Direct Sales Representative
The Central Beauty
SAN ANTONIO, TX
10.2017 - 09.2019
- Managed and motivated sales team to increase revenue.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Compiled customer feedback and recommended service delivery improvements to management.
- Responded to customer requests for products, services and company information.
Education
Associate of Arts - Communications and Design
Palo Alto College
San Antonio, TX2016
High School Diploma - undefined
Southside High School
San Antonio, TXSkills
- Product sales
- Reliable and punctual
- Computer literacy
- Flexible and adaptable
- Microsoft Office applications skills
- Team player
- Inventory management
- Strong initiative
- Call center experience
- Customer service-oriented
Timeline
Customer Retention Specialist
Spectrum
05.2025 - Current
Customer Service Representative
J.P. Morgan Chase Bank Call Center
09.2019 - 11.2022
Direct Sales Representative
The Central Beauty
10.2017 - 09.2019
Associate of Arts - Communications and Design
Palo Alto College
High School Diploma - undefined
Southside High School