Pearl Hunter
Greenville,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Banking industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. They are motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
35
35
years of professional experience
Work History
Customer Service Professional/Independent Contractor
Success Builders/Arise Virtual Solutions
01.2014 - 01.2023
- I serviced many clients during time at Arise
- These clients were utility companies, health plans, pharmacies, retailers, insurance companies, cruise reservations, patient care advocates, and MDLIVE (consult reservationist.)
- Some of my duties were answering incoming and outgoing calls, generating debits and credits, maintaining account accuracy, assisting patients in navigating to their accounts to view and print their records, training other new staff, and helping the supervisor to set up group meetings.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Operation Officer/2nd shift Manager
Transys Corp.
01.1995 - 01.1996
- This was a start-up shop
- My main duties were to hire and train staff
- Develop a routine that would ensure we met all deadlines of the late clearing houses
- I also ensured the staff was performing in a way we could make the GM feel comfortable with how the shop was progressing.
Operation Officer/ Shift Manager
Midlantic National Bank
01.1988 - 01.1995
- Hired and trained personnel, responsible for the daily proof and reconciliation of incoming cash from the Federal Reserve Bank and other clearinghouses
- Prepared and administered evaluations as well as encouraged and guided staff
- I've communicated with my in-house seniors as well as with the corresponding and affiliate banks.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress toward goals.
- Championed diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High School Diploma -
06.1959
Skills
- Call Management
- Account updating
- Multi-line phone talent
- Training development aptitude
- Product Education
- Process Optimization
- Complaint Handling
- Customer Service
- Problem-solving abilities
- Money handling abilities
Timeline
Customer Service Professional/Independent Contractor - Success Builders/Arise Virtual Solutions
01.2014 - 01.2023
Operation Officer/2nd shift Manager - Transys Corp.
01.1995 - 01.1996
Operation Officer/ Shift Manager - Midlantic National Bank
01.1988 - 01.1995
West Side - High School Diploma,
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