Adept at enhancing customer satisfaction and streamlining operations, I leveraged my cash handling and customer service skills at McDonald's Restaurant to significantly improve transaction efficiency and foster customer loyalty. My background as a Consumer Safety Inspector with the USDA further underscores my commitment to high standards and professional integrity, ensuring compliance and public safety. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
24
24
years of professional experience
Work History
Cashier
McDonald's Restaurant
10.2006 - Current
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Promoted store promotions and incentive programs to increase overall sales revenue.
Enhanced customer loyalty by participating in rewards program enrollment.
Boosted team efficiency, shared best practices in cash handling and customer interaction.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Increased sales of promotional items by informing customers about current offers.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Reduced processing errors by meticulously following transaction procedures.
Improved store atmosphere with thorough and prompt cleaning of checkout area.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Performed cash, card, and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Maintained current knowledge of store promotions and highlighted sales to customers.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Consumer Safety Inspector
United States Department of Agriculture, USDA
06.2000 - Current
Educated industry professionals on current regulations and policies, enhancing overall compliance levels within that sector.
Reduced foodborne illness outbreaks by ensuring proper sanitation practices were followed in inspected establishments.
Fostered positive relationships between regulatory agencies and inspected establishments, facilitating open communication channels for addressing concerns.
Demonstrated commitment to professional development by attending conferences, workshops, and training sessions focused on consumer safety inspection methodologies and best practices.
Identified potential health hazards and contamination risks through comprehensive facility assessments.
Communicated and defended determinations on non-compliance issues and discussed plans for addressing non-compliance.
Improved consumer safety by conducting thorough inspections and enforcing compliance with federal regulations.
Verified that regulated establishments produced safe products and executed appropriate inspection methods.
Effectively managed high-stress situations when dealing with non-compliant or uncooperative individuals during inspections.
Conducted regulatory oversight activities inside plants in relation to economic adulteration and misbranding for consumer protection.
Inspected worksites, practices, and gear for compliance with established safety standards.
Recognized, documented, and advised on removal of hazards.
Evaluated potential hazards or damage that could occur from product misuse.
Reviewed standard operating procedures against optimal safety standards to verify company conformance and employee adherence with policies.
Education
Bachelor of Science - Finance
Colorado Technical University
Colorado Springs, CO
02-2026
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO
08-2024
Skills
Work ethic and integrity
Patience and empathy
Reliability and punctuality
Professionalism and courtesy
Affiliations
Member of the National Society of Leadership Success
Have received nonmonetary and monetary awards
Received monetary and non monetary awards for maintaining a fully successful rating.