Summary
Overview
Work History
Education
Skills
Affiliations
Have received nonmonetary and monetary awards
Timeline
Generic

Pearl Jackson

28927 East Diamond St,DE

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my cash handling and customer service skills at McDonald's Restaurant to significantly improve transaction efficiency and foster customer loyalty. My background as a Consumer Safety Inspector with the USDA further underscores my commitment to high standards and professional integrity, ensuring compliance and public safety. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

24
24
years of professional experience

Work History

Cashier

McDonald's Restaurant
10.2006 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Increased sales of promotional items by informing customers about current offers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Consumer Safety Inspector

United States Department of Agriculture, USDA
06.2000 - Current
  • Educated industry professionals on current regulations and policies, enhancing overall compliance levels within that sector.
  • Reduced foodborne illness outbreaks by ensuring proper sanitation practices were followed in inspected establishments.
  • Fostered positive relationships between regulatory agencies and inspected establishments, facilitating open communication channels for addressing concerns.
  • Demonstrated commitment to professional development by attending conferences, workshops, and training sessions focused on consumer safety inspection methodologies and best practices.
  • Identified potential health hazards and contamination risks through comprehensive facility assessments.
  • Communicated and defended determinations on non-compliance issues and discussed plans for addressing non-compliance.
  • Improved consumer safety by conducting thorough inspections and enforcing compliance with federal regulations.
  • Verified that regulated establishments produced safe products and executed appropriate inspection methods.
  • Effectively managed high-stress situations when dealing with non-compliant or uncooperative individuals during inspections.
  • Conducted regulatory oversight activities inside plants in relation to economic adulteration and misbranding for consumer protection.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.
  • Evaluated potential hazards or damage that could occur from product misuse.
  • Reviewed standard operating procedures against optimal safety standards to verify company conformance and employee adherence with policies.

Education

Bachelor of Science - Finance

Colorado Technical University
Colorado Springs, CO
02-2026

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
08-2024

Skills

  • Work ethic and integrity
  • Patience and empathy
  • Reliability and punctuality
  • Professionalism and courtesy

Affiliations

  • Member of the National Society of Leadership Success

Have received nonmonetary and monetary awards

Received monetary and non monetary awards for maintaining a fully successful rating.

Timeline

Cashier

McDonald's Restaurant
10.2006 - Current

Consumer Safety Inspector

United States Department of Agriculture, USDA
06.2000 - Current

Bachelor of Science - Finance

Colorado Technical University

Associate of Science - Business Administration

Colorado Technical University
Pearl Jackson