Pearl Lugo
El Paso,USA
Summary
Protective Intelligence & Threat Analyst with 10+ years of experience in OSINT-informed monitoring, POI reviews, and risk assessment. Experienced in analytical evaluation, independent problem-solving, and handling confidential information while applying strong emotional intelligence to collaborate effectively across teams. Skilled in case management, threat reporting, and escalation workflows, delivering measurable results in compliance, policy adherence, and risk mitigation. Bringing extensive experience in OSINT, threat reporting, and risk assessment to focus on corporate security and physical threat monitoring.
Overview
11
11
years of professional experience
Work History
Compliance & Risk Operations Lead
In-Home Attendant Services
09.2020 - 09.2025
- Reviewed onboarding records and conducted structured evaluations to identify potential compliance or risk issues.
- Supported case management workflows and documentation processes, maintaining confidentiality and exercising independent judgment.
- Resolved complex compliance challenges under tight deadlines through structured assessment and problem-solving.
- Measurable Achievements:
- Reduced processing errors by 30% through workflow optimization.
- Achieved 97% on-time onboarding completion for all personnel.
Legal Interpreter / Analyst (DOJ-Related Work)
Universe Translation, Inc.
03.2019 - 06.2024
- Provided Spanish–English interpretation for DOJ-sensitive cases, ensuring accurate communication in legal and investigative settings.
- Verified identities, case details, and documentation to support intelligence gathering, analysis, and risk evaluation.
- Maintained strict confidentiality while leveraging emotional intelligence to collaborate with attorneys, analysts, and investigators.
- Prepared written summaries and clarifications for internal stakeholders, supporting timely and informed decision-making.
- Measurable Achievements:
- Assisted in 300+ sensitive cases with 100% documentation accuracy.
- Improved internal reporting efficiency by 30% through standardized translation and summarization procedures.
Operations Management / Program Development Manager
TikTok
06.2020 - 08.2023
- Monitored 1,000+ high-risk content items weekly, submitting reports through case management software and escalation workflows, supporting policy compliance and mitigating potential escalations.
- Applied investigation techniques and analytical judgment to assess content for potential security concerns and document actionable findings.
- Conducted intelligence gathering and analysis from OSINT sources and social media platforms to identify risk indicators.
- Supported POI reviews and escalations, maintaining confidentiality and exercising independent judgment to prioritize urgent issues.
- Drafted written summaries, SOPs, and process guidance to standardize threat reporting and enhance physical security awareness.
- Collaborated cross-functionally with policy, operations, and security teams, resolving complex content review issues under tight timelines.
- Measurable Achievements:
- Achieved 97% compliance rate in high-risk content reporting.
- Reduced reporting miscommunications by 40% across operational teams.
- Shortened escalation response times by 25% through process improvements.
Notary Public
Self-Employed
09.2017 - 03.2019
- Provided legal documentation and identity verification services for affidavits, sworn statements, and official records.
- Maintained confidential records and compliance with state requirements.
- Ensured timely and accurate documentation for clients and legal proceedings.
- Measurable Achievement:
- Processed 50+ notarizations quarterly with 100% compliance and record accuracy.
Immigration Services / Case Support Representative
USCIS (via V-Tech)
11.2014 - 08.2017
- Reviewed and processed immigration cases with accuracy and adherence to federal guidelines.
- Assisted in identifying missing or inconsistent information to support decision-making.
- Maintained confidentiality and applied analytical judgment in high-volume workflows.
- Measurable Achievements:
- Handled 50+ weekly case reviews with 99% accuracy.
- Contributed to 24% improvement in risk assessment outcomes through structured review processes.
Skills
- OSINT & Web Research
- Case Management & Threat Reporting Platforms (internal workflows, escalation queues)
- Social Media Platforms
- Investigation Techniques
- Intelligence Gathering & Analysis
- Intelligence Analysis
- Physical Security Awareness
- Information Security Protocols
- Advanced Excel
- SQL (basic/intermediate)
- Tableau
- PowerBI
- Salesforce
- Zendesk
- Google Workspace
Timeline
Compliance & Risk Operations Lead
In-Home Attendant Services
09.2020 - 09.2025
Operations Management / Program Development Manager
TikTok
06.2020 - 08.2023
Legal Interpreter / Analyst (DOJ-Related Work)
Universe Translation, Inc.
03.2019 - 06.2024
Notary Public
Self-Employed
09.2017 - 03.2019
Immigration Services / Case Support Representative
USCIS (via V-Tech)
11.2014 - 08.2017
CORE COMPETENCIES
- Protective Intelligence Support & Threat Monitoring
- OSINT Collection & Intelligence Gathering
- Investigation Techniques & Threat Analysis
- Persons of Interest (POI) Reviews
- Risk Awareness & Physical Security Support
- Information Security Protocols & Confidential Reporting
- Intelligence Analysis & Reporting
- Case Management & Threat Reporting Platforms
- Analytical Judgment, Independent Problem Solving, Emotional Intelligence
- Cross-Functional Collaboration & Communication