Supported students with their writing needs within diverse student populations.
Enhanced student performance by adapting tutoring style to suit diverse learning needs.
Customer Success & Marketing Intern
Education Week
Bethesda, MD
01.2023 - 07.2023
Contributed to Professional Learning Guides monthly and efficiently added accounts to Salesforce, resulting in a contribution of over $10,000 in closed/won sales for potential clients.
Responded to customer concerns, updated accounts on subscription/membership platforms, researched customer accounts, compiled trends, prepared customer success collateral, proofread, and completed audits of customer data.
Contributed to client engagement activities and measurement by creating UTM codes to analyze campaign results.
Student Writer
Office of University Communication
Berrien Springs, MI
02.2022 - 05.2022
Wrote news releases and feature stories included in Andrews Agenda.
Assisted with data entry into Andrews Agenda and monitored social media channels through Agorapulse.
Writing Center Student Coordinator/Tutor
Andrews University
Berrien Springs, MI
08.2021 - 05.2022
Monitored tutoring schedules via online scheduling software Setmore.
Tutor training and supervision for student tutors.
Created, organized, and reviewed files for data collection and comprehensive progress reports.
Assisted non-ESL students to improve mechanical writing skills and ESL students to improve writing through effective comprehension tactics.
Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and writing.
Social Media Manager/Copywriting Intern
Instead of Eggs
Berrien Springs, MI
03.2021 - 05.2022
Wrote health/vegan conscious messaging surrounding customer persona and uploaded posts to social media platforms.
Engaged timely when responding to online audience inquires and comments.
Utilized social media tools such as Hootsuite, Canva, and Feed Preview regularly.
Student Writer
Andrews University
Berrien Springs, MI
01.2020 - 04.2021
Edited, proofread, and wrote articles for grammar, clarity, and content according to set standards regarding conciseness, style, and terminology.
Interviewed contacts by phone, Zoom, and in-person for human and arts & entertainment stories for the biweekly newspaper.
Education
Master of Arts - English
Georgetown University
Washington, DC
12-2025
Bachelor of Arts - English Language and Literature
Andrews University
Berrien Springs, MI
05.2022
Certification
Hootsuite Platform, Hootsuite Academy - 2021
Google Analytics for Beginners, Google - 2021
Social Media Marketing, Hubspot - 2021
Timeline
Graduate Tutor
Georgetown University
01.2024 - 05.2025
Customer Success & Marketing Intern
Education Week
01.2023 - 07.2023
Student Writer
Office of University Communication
02.2022 - 05.2022
Writing Center Student Coordinator/Tutor
Andrews University
08.2021 - 05.2022
Social Media Manager/Copywriting Intern
Instead of Eggs
03.2021 - 05.2022
Student Writer
Andrews University
01.2020 - 04.2021
Master of Arts - English
Georgetown University
Bachelor of Arts - English Language and Literature