Pearl Peles
Cherry Tree,PA
Summary
Senior customer service representative with a proven track record at creps united publications, excelling in complaint resolution and customer support. recognized for consistently exceeding performance targets, i leverage strong multitasking abilities and a deep understanding of customer needs to enhance satisfaction and foster long-term relationships. proficient in database management and microsoft office.
Overview
25
25
years of professional experience
Work History
Senior Customer Service Representative
Creps United Publications
12.2000 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
Education
Office Administration
Bradford School of Business
Pittsburgh, PA10.2000
Skills
- Customer support
- Complaint resolution
- Proficient proofing skills
- Quality assurance
- Database management
- Database maintenance
- Team monitoring
- Representative training
- Customer service
- Calm under pressure
- Understanding customer needs
- Computer skills
- Microsoft office
- Data entry
- Administrative and office support
- Office equipment proficiency
Timeline
Senior Customer Service Representative
Creps United Publications
12.2000 - Current
Office Administration
Bradford School of Business
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