Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pearl Silva

Corpus Christi

Summary

Dynamic professional with a proven track record at Abdominal Specialist of South Texas, excelling in customer service and data entry. Recognized for enhancing patient satisfaction through effective communication and meticulous recordkeeping. Adept at multitasking and staff training, fostering a collaborative environment while ensuring compliance with HIPAA regulations.

Overview

18
18
years of professional experience

Work History

Fax Coordinator

Abdominal Specialist of South Texas
08.2023 - Current
  • Maintained accurate records of referrals in electronic health systems, enhancing data accessibility.
  • Educated patients on referral procedures and insurance requirements, increasing understanding and compliance.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Maintained confidentiality of patient records while adhering to HIPAA regulations and policies.
  • Trained new reception staff on office protocols, software usage, and customer service best practices.
  • Collaborated with healthcare providers to resolve discrepancies in patient documentation.

Home Care Provider

Independent Contract
02.2023 - 01.2024
  • Provided compassionate personal care, assisting clients with daily living activities and mobility support.
  • Monitored health conditions, documenting changes and communicating effectively with family members and medical staff.
  • Ensured adherence to hygiene standards and safety regulations while delivering home care services.
  • Fostered trusting relationships with clients, promoting emotional support and enhancing overall quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

Janitorial Assistant

Palacios Marine & Industrial
12.2022 - 07.2023
  • Managed daily cleaning operations, ensuring a spotless environment for staff and visitors.
  • Operated floor care equipment, including buffers and vacuums, to maintain high cleanliness standards.
  • Trained new employees on safety protocols and efficient cleaning techniques.
  • Inspected facilities regularly, identifying areas needing attention and implementing corrective actions.
  • Coordinated with management to address maintenance issues promptly and effectively.
  • Maintained inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted service.
  • Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.
  • Demonstrated attention to detail by identifying and addressing minor maintenance issues before they escalated.

Retail Assistant Manager

Melrose Clothing Store
01.2010 - 05.2013
  • Supervised daily operations, ensuring efficient customer service and staff performance.
  • Trained and mentored new employees on retail best practices and operational procedures.
  • Implemented inventory management strategies, reducing stock discrepancies through accurate tracking.
  • Developed staff schedules optimizing coverage during peak hours for improved service levels.
  • Collaborated with senior management to drive store initiatives aligned with corporate objectives.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
  • Trained and developed new employees for ease of transition into team.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Filing Clerk

Bay Ltd.
02.2008 - 08.2009
  • Organized and maintained filing systems to ensure efficient retrieval of documents
  • Processed incoming and outgoing mail, ensuring timely distribution to appropriate departments
  • Assisted in scanning and digitizing records for improved accessibility and storage
  • Implemented best practices for document management, enhancing overall workflow efficiency
  • Monitored inventory of office supplies related to filing operations, ensuring adequate stock levels
  • Developed labeling systems that improved organization and clarity within physical file storage
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Streamlined administrative tasks such as photocopying, scanning, faxing, and binding materials as needed for meetings or presentations.
  • Assisted in the coordination of special projects involving substantial documentation review, compilation, analysis, and presentation preparation.
  • Maintained log books and spreadsheets documenting file data and storage receipts.
  • Maintained physical and computer-based filing systems.

Education

High School Diploma -

Foy H Moody
Corpus Christi, TX

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Problem-solving
  • Team collaboration
  • Task prioritization
  • Documentation and recordkeeping
  • Phone and email etiquette
  • Staff training
  • Work Planning and Prioritization

Timeline

Fax Coordinator

Abdominal Specialist of South Texas
08.2023 - Current

Home Care Provider

Independent Contract
02.2023 - 01.2024

Janitorial Assistant

Palacios Marine & Industrial
12.2022 - 07.2023

Retail Assistant Manager

Melrose Clothing Store
01.2010 - 05.2013

Filing Clerk

Bay Ltd.
02.2008 - 08.2009

High School Diploma -

Foy H Moody

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