Pearl Stratton
Jacksonville,NC
Summary
Dynamic and detail-oriented professional with over 4 years of combined experience as a Satellite Communications Operator and GCSS Clerk in the U.S. Marine Corps, and as a Customer Service Representative at Abeka Book. Demonstrated expertise in managing secure communication systems, overseeing high-value inventory, and coordinating end-to-end logistics operations in fast-paced, high-pressure environments. Skilled in applying strong leadership, technical knowledge, and analytical problem-solving to improve operational efficiency, maintain mission readiness, and provide outstanding customer support. Proficient in data validation, ERP platforms, and cross-functional collaboration, with a dedicated focus on accuracy, service excellence, and continuous improvement. Committed to bringing a disciplined work ethic and results-driven approach to a dynamic civilian team.
Overview
10
10
years of professional experience
Work History
Global Combat Support System
USMC
09.2022 - 08.2025
- Oversaw accountability and maintenance of over $15 million in radios and SL-3 gear, ensuring compliance with inventory control standards.
- Submitted and tracked orders for missing or unserviceable equipment, minimizing operational downtime.
- Managed inventory systems with a focus on accurate data entry and timely updates to support logistical efficiency.
- Entered and maintained detailed logistics data in the Global Combat Support System (GCSS), ensuring real-time visibility and accountability of military assets.
- Processed supply requisitions and maintenance requests through GCSS, supporting operational readiness and strict adherence to procurement regulations.
- Conducted daily system updates and data validation checks, improving inventory accuracy and supporting mission-critical logistics operations.
- Collaborated with supply officers and maintenance teams to streamline requisition workflows, reducing response times and improving overall supply chain efficiency.
- Implemented structured data validation procedures within GCSS, enhancing the accuracy of asset tracking and ensuring alignment with readiness standards.
- Led end-to-end supply requisition processes through GCSS, strengthening procurement integrity and ensuring compliance with military logistical protocols.
Satellite Communications System Operator
USMC
08.2022 - 08.2025
- Operated satellite communication systems to ensure continuous, secure connectivity for mission-critical operations.
- Resolved transmission disruptions, significantly enhancing system reliability and overall operational performance.
- Applied advanced technical expertise to maintain secure data links, directly supporting mission success and real-time decision-making.
- Collaborated with cross-functional teams to optimize satellite system performance and achieve key mission objectives.
- Analyzed satellite system performance and implemented corrective actions to improve connectivity and communication integrity.
- Monitored performance metrics and signal quality of satellite transmission systems, implementing preventive measures to ensure optimal network reliability.
- Troubleshot complex transmission issues in real-time, minimizing downtime and preserving critical communication capabilities.
- Coordinated with technical and operational teams to integrate satellite communications into broader mission frameworks, enhancing readiness and system interoperability.
Customer Service Representative
Abeka.org
01.2016 - 05.2019
- Resolved customer inquiries, achieving high satisfaction and fostering loyalty
- Managed communication channels, enhancing response times and efficiency
- Trained team members, improving service delivery and collaboration
- Analyzed feedback to implement improvements, boosting customer retention
- Addressed complex issues, ensuring seamless service and client trust
- Resolved complex customer inquiries regarding educational materials and shipping concerns, ensuring high satisfaction rates and fostering lasting client relationships
- Coordinated with fulfillment teams to expedite urgent educational material request, reducing delivery delays and supporting academic schedules
Education
Bachelor of Science - Business
Pensacola Christian College
Pensacola, FL05-2019
Skills
- Interpersonal communication
- Microsoft office
- Team building
- Communication
- Microsoft PowerPoint
- Problem-solving aptitude
- Adaptability
- Interpersonal skills
- Teamwork
- Multitasking
Timeline
Global Combat Support System
USMC
09.2022 - 08.2025
Satellite Communications System Operator
USMC
08.2022 - 08.2025
Customer Service Representative
Abeka.org
01.2016 - 05.2019
Bachelor of Science - Business
Pensacola Christian College
Accomplishments
Received Good Conduct Medal - maintained the USMC regulations and orders without getting into trouble for three years
Armed Force Medal
- Was part of a joint task force with other branches in response to the issues at the border from May 2024-August 2024
- Assisted in setting up and maintaining communication between headquarters and the field
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