Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pearl Jean Taliulu

Eagle Mountain

Summary

.Professional project specialist equipped to excel in coordinating and managing project activities. Brings strong focus on team collaboration and delivering results. Skilled in scheduling, budget management, and stakeholder communication. Reliable and adaptable, ready to meet changing project needs and ensure successful outcomes.

Experienced with managing project timelines, resources, and stakeholder communications efficiently. Utilizes problem-solving skills to address project challenges and ensure smooth execution. Track record of implementing project management best practices to deliver quality outcomes.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience

Work History

Installation Support Team/Service Project Coordinator (Remote)

Lowes
10.2023 - 03.2025
  • Serve as a primary point of contact for customers regarding their Installation projects by answering inbound calls and make outbound calls to provide updates, gather information, and address concerns. Clearly communicate project timelines, expectations, and any potential issues to customers. Maintain a professional and empathetic demeanor while interacting with customers.
  • Coordinate scheduling between customers, installers (both in-house and third-party), and the Lowes store. Verify project scope and ensure alignment between customer expectations and service provider capabilities. Facilitate product delivery to ensure materials are available for installation. Track project progress and proactively identify and address potential roadblocks or delays.
  • Work closely with store associates, service providers, vendors, and other internal teams to ensure seamless project execution. Build effective relationships with all stakeholders involved in the installation process. Stay updated on product knowledge, installation procedures, and company policies.
  • Troubleshoot installation-related issues and work to find effective solutions. Investigate and resolve work order issues post-completion, including assessing costs and potential chargebacks. Escalate complex issues to higher-tier support or relevant depts as needed.

Fraud & Claims Operations (Remote)

LendingClub Corp.
10.2022 - 09.2023
  • Lead the improvement of day-to-day operations processes for the Fraud Prevention team to help team members meet deadlines and ensuring the Bank prevention activities are focused on the overall reduction of fraud exposure within core banking processes and applications.
  • Define investigate and claim resolution protocols in compliance with Regulation E, communicating results of the investigation to customers and internal partners in a timely and professional manner.

Supervisor Tier 3 (Hybrid)

Solera Title-tec
01.2018 - 06.2022
  • Software troubleshooting walk through as dealerships utilize our platform to process title and registration for deals to send to the state.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created spreadsheets for claims using Microsoft Excel for daily, weekly and monthly reporting.

Reviewer/Underwriter

SoFi
01.2016 - 12.2017
  • Review applications pursuant to credit policies and procedures- including analyzing credit reports. analyzing income from various sources excluding self employment and verifying documents provided by applicants.
  • Verify confidential identity, income, and other required documentation.
  • Perform outbound outreach to applicants and work with the applicant and the Operations team to successfully move applications through the process to funding.

Education

HS Diploma -

Granger High School
01.2009

MAA - undefined

Everest College
01.2010

Skills

  • Communications & Training Skills
  • Ability to communicate effectively with both internal and external stakeholders, including customers, vendors, and coworkers
  • Excellent written and verbal communication skills, with the ability to clearly and concisely convey complex information
  • Ability to listen actively and understand complex instructions
  • Ability to work effectively with people from diverse backgrounds
  • Ability to develop and deliver training materials and presentations to a variety of audiences
  • Ability to assess and identify training needs
  • Ability to develop and implement training programs
  • Ability to evaluate the effectiveness of training programs
  • Problem-solving
  • Project coordination
  • Time management
  • Detail-oriented
  • Project management
  • Team coordination
  • Documentation management
  • Decision-making
  • Critical thinking
  • Flexible and adaptable
  • Attention to detail
  • Customer service
  • Workload management

Timeline

Installation Support Team/Service Project Coordinator (Remote)

Lowes
10.2023 - 03.2025

Fraud & Claims Operations (Remote)

LendingClub Corp.
10.2022 - 09.2023

Supervisor Tier 3 (Hybrid)

Solera Title-tec
01.2018 - 06.2022

Reviewer/Underwriter

SoFi
01.2016 - 12.2017

MAA - undefined

Everest College

HS Diploma -

Granger High School

Similar Profiles

CREATE PROFILE
Pearl Jean Taliulu