Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Pearl Valle

Yuma,AZ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

26
26
years of professional experience

Work History

Business Development Coordinator

Alexander Toyota
Yuma, AZ
02.2023 - Current
  • Set up potential client contacts, cultivated relationships and followed through on service needs.
  • Collected, tracked and evaluated current business and market trend data.
  • Developed and maintained customer relations by providing prompt, courteous service.
  • Scheduled and confirmed appointments.
  • Maintained positive working relationship with fellow staff and management.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

Southwestern Palliative and Associates
Yuma , AZ
01.2021 - 11.2023
  • Greeted patients upon arrival and verified patient information.
  • Responded to incoming calls, scheduling and rescheduling appointments as requested.
  • Maintained accurate records of patient visits in the electronic health record system.
  • Performed data entry tasks related to patient demographics and billing information.
  • Conducted follow-up calls for missed or cancelled appointments.
  • Scheduled new and existing patients as walk-ins or by phone.

Medical Business Associate

Yuma Regional Medical Center
Yuma, AZ
10.1998 - 11.2018
  • Maintained patient records, filing documents and other administrative tasks.
  • Performed office duties such as typing, filing, copying, faxing, scanning.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Compiled physical and digital documents, charts and reports.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Adhered strictly to HIPAA regulations related to patient privacy rights.
  • Implemented data security protocols to ensure patient privacy according to HIPAA regulations.

Education

High School Diploma -

Cibola High School
Yuma, AZ
05-1991

Some College (No Degree) -

Arizona Western College
Yuma, AZ

Skills

  • Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Active Listening
  • Reliability
  • Bilingual

References

References available upon request.

Timeline

Business Development Coordinator

Alexander Toyota
02.2023 - Current

Customer Service Representative

Southwestern Palliative and Associates
01.2021 - 11.2023

Medical Business Associate

Yuma Regional Medical Center
10.1998 - 11.2018

High School Diploma -

Cibola High School

Some College (No Degree) -

Arizona Western College

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Pearl Valle